In cases where a remedy is being chased for more than 12 months following the final decision, the original documents should be preserved on ECHO until a satisfaction outcome is recorded. This will enable us to refer back to the original documentation, should it be necessary. 

When a case is approaching 12 months following a decision, with compliance outstanding, the Team Co-ordinator should inform the Casework Manager and create an entry on the ‘Other contact’ screen.   

‘Delayed remedy’ should be selected from the ‘Nature of contact’ drop down list, and the expected date of compliance put in the ‘Date due field’. If the expected date for compliance changes, the due date must be updated accordingly. 

Once the satisfaction outcome has been recorded on the remedies screen (see above), an outcome date can be recorded on the ‘Other contact screen’.