Housing adaptations for people with disabilities This fact sheet is for people with disabilities (or someone caring for them) who are experiencing problems with adaptation to their home and may be considering making a complaint to the Ombudsman. I have a problem with adaptations to my home to make it suitable for me. Can the Ombudsman help me? In some cases, yes. By law the council may be respons ...

Publicising planning applications This fact sheet is aimed primarily at people who believe that the council has failed to advise them of a planning application that may affect them and may be considering making a complaint to the Ombudsman. The council did not tell me about a planning application. Can the Ombudsman help me? Yes, in some circumstances. If you believe that the council failed to tel ...

Planning enforcement This fact sheet is aimed primarily at people who believe the council should be taking enforcement action against a nearby development and may be considering making a complaint to the Ombudsman. I think there has been a breach of planning control near my property and the council has not taken enforcement action. Can the Ombudsman help me? Yes. We usually investigate complaints ...

Council’s failure to pay agreed grant leaves family living on building site A Croydon family was left to live on a building site for nearly two years after their local council failed to pay an agreed grant on time, the Local Government and Social Care Ombudsman has found. The family, which already included three children, took on the care of another child as part of a Special Guardianship agreeme ...

Worcestershire stroke survivor left without support she needed A Worcestershire woman who had had a stroke was left without appropriate care for 12 months because the county council took too long to set up her direct payments. The Local Government and Social Care Ombudsman has asked the council to pay the woman £3,000 to recognise the distress caused by not having the right care between January 2 ...

Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations Devon care provider, Moors Park (Bishopsteignton) Ltd, has refused to apologise to a client’s son and refund his mother and other residents, after the Local Government and Social Care Ombudsman said the provider had charged them money which was not set out in their contracts. The Ombudsman initially investigated after ...

Disabled North Yorkshire residents to see improvements to council’s home adaptations service North Yorkshire Council has agreed to improve the way it deals with Disabled Facilities Grant applications after a Local Government and Social Care Ombudsman investigation discovered it had a significant backlog of cases. While investigating a complaint from a resident about the time it was taking for his ...

Ombudsman reveals huge safeguarding backlog at London council More than 500 unread police welfare reports were uncovered during a Local Government and Social Care Ombudsman investigation into a safeguarding complaint about London Borough of Haringey. The Ombudsman was contacted by a woman who complained that Haringey did not act quickly enough when she reported concerns about a friend’s living si ...

Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness The Local Government and Social Care Ombudsman has taken the unusual step of issuing a further report against South Kesteven District Council for it refusing to pay a remedy to a man who asked for homelessness support. The Ombudsman found that the council failed to properly consider ...

Wirral teen missed out on post-16 education because of council faults Wirral MBC has been asked to pay a teenager more than £4,000 after it failed to put in place proper educational provision for him. The Local Government and Social Care Ombudsman was asked to investigate by the teenager’s mother after the council took too long to review her son’s Education, Health and Care (EHC) Plan. This left ...