Manual for Councils Contents: Chapter index for Manual for Councils Updated: 23 April 2026 Manual for Councils search Search this content Submit search Part 3 • The Complaint Handling Code and other complaints procedures The Complaint Handling Code We have issued our Complaint Handling Code to local councils under our powers to issue advice and guidance under section 23(12A) of the 1974 Local Gov ...

Mother left with no respite or protection from disabled son by Somerset County Council Three young children were left without any protection from their violent older brother after Somerset County Council failed to help their family, the Local Government and Social Care Ombudsman has found. The older brother, whose Special Educational Needs and condition means he is prone to sudden, unpredictable ...

Focus Reports and Guides for Practitioners Focus reports highlight common or systemic issues we see, brought to life with case studies from our complaints. They share learning from complaints to help councils and care providers make improvements, contribute to public policy debates and give elected members tools to scrutinise local services. Focus reports are web-based publications. If you need a ...

Family housed in London tower block had no cold water The Local Government and Social Care Ombudsman has criticised a London council after it placed a young homeless family in a tower block with no cold water and a lift that only worked infrequently. The family was placed in the ninth floor flat by London Borough of Haringey after the temporary accommodation they were initially placed in was infe ...

Councils urged to check their care charging procedures following Ombudsman investigations Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over the odds for relatives’ care because the county council gave them inaccurate information. The Local Government and Social Care Ombudsman has issued its f ...

North Yorkshire County Council Find local authorities Complaint overview Sort annual statistics for North Yorkshire County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complain ...

North Yorkshire County Council Find local authorities Complaint overview Sort annual statistics for North Yorkshire County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complain ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 21 • Appendix Four - PHSO amended scheme of delegation Annex A - PHSO Scheme of Delegation - Joint Working Cases · This document supplements the main PHSO Scheme of Delegation and explains how the Ombudsman delegates their powers in res ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 14 • Appendix Two: Procedure for closing personnel & employment decisions Personnel and employment decisions Assistant Ombudsman and Assessment Managers have agreed that when Assessment or Investigation close a case bec ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 11 • 11. Should we investigate? 11.1 Introduction The Local Government Act 1974 s24A Power to Investigate sets out the basis for how we can use our discretion. We frequently refer to this as using ‘our general discretion’ or ...