Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 5 • 4. Complaint handling resources 4. Complaint handling resources 4.1 Organisations should have designated, sufficient resource assigned to take responsibility for complaint handling, including liaison with the relevant Ombud ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 4 • Managing Health and Safety Risks Arising from Work Activities Managing Risk Under the Management of Health and Safety at Work Regulations 1999, the LGSCO must undertake risk assessments of ...

Remuneration and Appointments committee - 4 December 2020 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 26 May 2020 Matters arising Confidential item - no paper attached Exceptional Contribution Awards and the Recognising Great Work Scheme Confidential item - no paper attached Staff Survey Confidential item - no paper attached Equality, Di ...

Remuneration and Appointments Committee - 4 June 2024 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 25 January 2024 Matters arising HR strategy update Chief Executive Officer Performance and Objectives Ombudsman and Chair’s review for 2024 and proposed vision for 2024-2031 Employee voice update Proposals for recruitment of new RAC Chair in ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 4 • 4 Staff responsibilities 4.1 All staff We should seek to be helpful. Routine requests for information that we would comply with, for example a complainant asking for the BinJ’s comments on their comp ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 4 • Being open and accountable Principles Being open and clear about policies and procedures and ensuring information, and any advice provided, is clear, accurate and com ...

Scarborough Borough Council Find local authorities Annual statistics Sort annual statistics for Scarborough Borough Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigat ...

Scarborough Borough Council Find local authorities Annual statistics Sort annual statistics for Scarborough Borough Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigat ...

Local government complaint reviews See the data sheets for all of our complaint statistics (complaints and enquiries we received and the decisions made) for each English local authority. Some years are accompanied by a report summarising that year's key themes. Please find supplementary guidance on interpreting our complaints data. 2024-25 Report - annual review of local government complaints 202 ...

More systemic problems seen in Ombudsman complaints lead to increased wider service improvements Increasing systemic problems seen in people’s complaints has led to the Local Government and Social Care Ombudsman making more wider service improvement recommendations to councils in 2019-20 than ever before. Detailed in its Annual Review of Local Government Complaints launched today, the Ombudsman h ...