Scarborough Borough Council
Annual statistics
More about this data
Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated.
Compliance with Ombudsman recommendations – not complying with our recommendations is rare. An authority with a compliance rate below 100% should scrutinise the complaints where it failed to comply and identify any learning.
Satisfactory remedies provided by the Council – the authority upheld the complaint and we agreed with how it offered to put things right.
Average performance rates – we compare the annual statistics of similar types of councils to work out an average level of performance. We do this for County Councils, District Councils, Metropolitan Boroughs, Unitary Councils, and London Boroughs.
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Complaints upheld
100% of complaints we investigated were upheld.
This compares to an average of n/a in similar authorities.
3 upheld decisions
View upheld decisionsStatistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of n/a in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of n/a in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 3 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports
The Ombudsman has published the following reports against Scarborough Borough Council
Find out more about reports
We issue reports on certain investigations, particularly where there is a wider public interest to do so. Common reasons for reports are significant injustice, systemic issues, major learning points and non-compliance with our recommendations. Issuing reports is one way we help to ensure councils are accountable to local people and highlighting the learning from complaints helps to improve services for everybody. Reports are published for 10 years.
No reports published
Service improvements
The Council has agreed to make the following improvements to its services following an Ombudsman investigation.
Find out more about service improvements
When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.
The latest 10 cases are listed below – click ‘view all’ to find all service improvements.
Case reference: 22 015 519
Category: Planning
Sub Category: Planning applications
- The Council has agreed to add a note to its website, to clarify the intent behind its supplementary planning document on affordable housing.
Case reference: 22 014 408
Category: Other Categories
Sub Category: Leisure and culture
- The Council will remind staff they must carry out Equality Impact Assessments without delay.
- The Council will carry out a survey of users of its local train service. It will use the results of that survey to complete its Equality Impact Assessment. The Council will send the Ombudsman a copy of the assessment.
Case reference: 20 006 983
Category: Housing
Sub Category: Private housing
- The Council will review its homelessness assessment procedure to ensure people are told in writing if they are assessed as ineligible for support under The Homelessness Reduction Act 2017.
- The Council will review its corporate complaint procedure to ensure the Council responds to complainants when their MP has made a complaint on their behalf.
- The Council will issue guidance to the complaints department to remind staff of the importance of meeting the timescales set out in the Council’s corporate complaint procedure.
Last updated: 4 April 2015