Audit and Risk Assurance commitee meeting - 30 January 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 10 October and 6 Dec 2024 Matters arising (attached) CEO/Accounting Officer verbal update Internal Audit Progress report Key Financial Controls - creditors, procurement and whistleblowing audit report 2025-26 draft internal aud ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 6 • 6 Managing Difficult Situations 6.1 Escalations An escalation is defined as an ‘unresolved dispute between staff and callers which requires intervention by a line manager’. The method of escalation to the ma ...

Commission meeting - 5 February 2026 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meetings held on 6 November and 5 December Matters arising (attached) Framework document - MHCLG/LGSCO Remuneration and Appointments Committee Audit and Risk Assurance Committee Board Effectiveness Review - analysis and themes Chair and Chief Executive's reports (att ...

Adult social care complaint reviews Our annual review reports present our picture of the state of adult social care complaints. They include all of our complaint statistics (complaints and enquiries we received and the decisions made) for private social care providers and local authorities. Please find supplementary guidance on interpreting our complaints data. 2024/25 Rreview of Adult Social Car ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 4 • 4 Handling Electronic Contacts 4.1 Distribution and recording of electronic contacts Online Complaint Service submissions arrive as ‘pending cases’ in ECHO. Advisors accept and administer these cases giving ...

Commission meeting - 31 January 2024 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 2 November and 6 December 2023 Matters arising (attached) Chair and Chief Executive's reports (attached) Joint Code with Housing Omudsman Service LGSCO independent review Division of responsibilities between local commissioners Business Plan 2024-25 d ...

Daventry District Council Find local authorities Annual statistics Sort annual statistics for Daventry District Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsma ...

Daventry District Council Find local authorities Annual statistics Sort annual statistics for Daventry District Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsma ...

Mendip District Council Find local authorities Annual statistics Sort annual statistics for Mendip District Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...

Mendip District Council Find local authorities Annual statistics Sort annual statistics for Mendip District Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...