Mendip District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
50% Complaints upheld by Mendip District Council
50% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
1 upheld decision
Adjusted for Mendip District Council's population, this is
0.9 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 2 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
0% of cases were successfully implemented by Mendip District Council
0% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
100% Complaints with satisfactory remedy provided by Mendip District Council
In 100% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Mendip District Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 014 667
Category: Benefits and tax
Sub Category: Council tax
- The Council will remind staff in its Council tax team to take account of all circumstances, including any disability, when deciding on payment plans to clear Council tax debt.
Case reference: 22 010 165
Category: Housing
Sub Category: Homelessness
- The Council will provide training for officers who carry out capacity assessments to ensure they are aware of the requirements of the Mental Capacity Act.
Case reference: 21 002 707
Category: Environment and regulation
Sub Category: Refuse and recycling
- • Review its policy of handling complaints about refuse collections to ensure appropriate measures are in place for responding to complainants and resolving any problems in a timely manner. Share the outcome of this review and lessons learnt with all Council officers involved in handling refuse complaints;
- • Write to its refuse collection contractor, SUEZ, to remind it of the Council’s expectations for refuse collection and any complaint handling it takes part in on behalf of the Council.
Last updated: 4 April 2015