Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Mendip District Council

Annual statistics

More about this data

Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated.

Compliance with Ombudsman recommendations – not complying with our recommendations is rare. An authority with a compliance rate below 100% should scrutinise the complaints where it failed to comply and identify any learning.

Satisfactory remedies provided by the Council – the authority upheld the complaint and we agreed with how it offered to put things right.

Average performance rates – we compare the annual statistics of similar types of councils to work out an average level of performance. We do this for County Councils, District Councils, Metropolitan Boroughs, Unitary Councils, and London Boroughs.

  • Complaints upheld

    100% of complaints we investigated were upheld.

    This compares to an average of n/a in similar authorities.

    2 upheld decisions

    View upheld decisions

    Statistics are based on a total of 2 investigations for the period between 1 April 2023 to 31 March 2024

  • Compliance with Ombudsman recommendations

    100% of cases we were satisfied the Council had successfully implemented our recommendations.

    This compares to an average of n/a in similar authorities.

    Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024

  • Satisfactory remedies provided by the Council

    In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of n/a in similar authorities.

    0 satisfactory remedy decisions

    Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Reports

The Ombudsman has published the following reports against Mendip District Council

Find out more about reports

We issue reports on certain investigations, particularly where there is a wider public interest to do so. Common reasons for reports are significant injustice, systemic issues, major learning points and non-compliance with our recommendations. Issuing reports is one way we help to ensure councils are accountable to local people and highlighting the learning from complaints helps to improve services for everybody. Reports are published for 10 years.

No reports published

Service improvements

The Council has agreed to make the following improvements to its services following an Ombudsman investigation.

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

The latest 10 cases are listed below – click ‘view all’ to find all service improvements.

Case reference: 22 014 667

Category: Benefits and tax

Sub Category: Council tax

  • The Council will remind staff in its Council tax team to take account of all circumstances, including any disability, when deciding on payment plans to clear Council tax debt.

Case reference: 22 010 165

Category: Housing

Sub Category: Homelessness

  • The Council will provide training for officers who carry out capacity assessments to ensure they are aware of the requirements of the Mental Capacity Act.

Case reference: 21 002 707

Category: Environment and regulation

Sub Category: Refuse and recycling

  • • Review its policy of handling complaints about refuse collections to ensure appropriate measures are in place for responding to complainants and resolving any problems in a timely manner. Share the outcome of this review and lessons learnt with all Council officers involved in handling refuse complaints;
  • • Write to its refuse collection contractor, SUEZ, to remind it of the Council’s expectations for refuse collection and any complaint handling it takes part in on behalf of the Council.

3

Cases with service improvements agreed by Mendip District Council

View all

Last updated: 4 April 2015

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings