Mendip District Council
Annual statistics
More about this data
Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated.
Compliance with Ombudsman recommendations – not complying with our recommendations is rare. An authority with a compliance rate below 100% should scrutinise the complaints where it failed to comply and identify any learning.
Satisfactory remedies provided by the Council – the authority upheld the complaint and we agreed with how it offered to put things right.
Average performance rates – we compare the annual statistics of similar types of councils to work out an average level of performance. We do this for County Councils, District Councils, Metropolitan Boroughs, Unitary Councils, and London Boroughs.
-
Complaints upheld
100% of complaints we investigated were upheld.
This compares to an average of n/a in similar authorities.
2 upheld decisions
View upheld decisionsStatistics are based on a total of 2 investigations for the period between 1 April 2023 to 31 March 2024
-
Compliance with Ombudsman recommendations
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of n/a in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
-
Satisfactory remedies provided by the Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of n/a in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions -
Service improvements
Service improvements are actions councils agree to take to address faults identified in our investigations which help prevent similar problems affecting other people.
Service improvements are actions councils agree to take to address faults identified in our investigations which help prevent similar problems affecting other people.
Reports
Reports are issued where there is significant injustice, systemic issues, or important learning for councils.
Why we publish investigation reports
We issue reports on certain investigations, particularly where there is a wider public interest to do so. Common reasons for reports are significant injustice, systemic issues, major learning points and non-compliance with our recommendations. Issuing reports is one way we help to ensure councils are accountable to local people and highlighting the learning from complaints helps to improve services for everybody. Reports are published for 10 years.
There have been Reports published about Mendip District Council in the last 10 years
View all public reportsLast updated: 4 April 2015