• Allerdale Borough Council https://www.lgo.org.uk/your-councils-performance/allerdale-borough-council/statistics/

    Allerdale Borough Council Find local authorities Annual statistics Sort annual statistics for Allerdale Borough Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. ...

  • Allerdale Borough Council https://www.lgo.org.uk/your-councils-performance/allerdale-borough-council/statistics

    Allerdale Borough Council Find local authorities Annual statistics Sort annual statistics for Allerdale Borough Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. ...

  • Ombudsman complaints data issued today https://www.lgo.org.uk/information-centre/news/2025/may/ombudsman-complaints-data-issued-today

    Ombudsman complaints data issued today Local authorities across England will today be receiving their annual complaints data from the Local Government and Social Care Ombudsman. This data is published on the Ombudsman’s updated online map giving details for each authority of the volume of complaints dealt with, complaints upheld, satisfactory remedies already provided, and compliance with Ombudsm ...

  • Audit and Risk Assurance Committee meeting - 29 January 2026 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/audit-and-risk-assurance-committee/audit-and-risk-assurance-committee-meetings-2025-26/audit-and-risk-assurance-committee-meeting-29-january-2026

    Audit and Risk Assurance Committee meeting - 29 January 2026 Welcome and Introduction Apologies for Absence Declarations of Interest Minutes of the meeting held on 15 October and 5 December 2025 Matters arising (attached) Chair’s Business CEO/Accounting Officer Update Internal Audit progress 2026-27 Draft internal audit plan 2025-26 NAO Audit Planning report Strategic Risk Register and Assurance ...

  • Principles of Good Administrative Practice https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/good-practice-guides/principles-of-good-administrative-practice

    Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Contents Part 1: Foreword Part 2: Getting it right Part 3: Being citizen focused Part 4: Being open and accountable Part 5: Acting fairly and proportionately Part 6: Putting things right Part 7: Seeking continuous improvement

  • Commission meeting - 21 April 2022 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/commission/commission-meetings-2022-23/commission-meeting-21-april-2022

    Commission meeting - 21 April 2022 Welcome and introductions Apologies Declarations of interest Any other Business Minutes of the meeting held on 3 February 2022 Matters arising (attached) Board review and member self-assessment Chair and Chief Executive's report (attached) LGSCO Business Plan 2021-22 (attached) LGSCO Business Plan 2022-23 (attached) Draft Annual Report 2021022 Staff survey resul ...

  • Joint Working Manual | Part 21 https://www.lgo.org.uk/information-centre/staff-guidance/joint-working-manual?chapter=21

    Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 21 • Appendix Four - PHSO amended scheme of delegation Annex A - PHSO Scheme of Delegation - Joint Working Cases · This document supplements the main PHSO Scheme of Delegation and explains how the Ombudsman delegates their powers in res ...

  • Payments https://www.lgo.org.uk/information-centre/about-us/our-performance/spending/payments

    Payments 2025-26 March 2026 (XLSX) March 2026 (CSV) March 2026 (ODS) February 2026 (XLSX) February 2026 (CSV) February 2026 (ODS) January 2026 (XLSX) January 2026 (CSV) January 2026 (ODS) December 2025 (XLSX) December 2025 (CSV) December 2025 (ODS) November 2025 (XLSX) November 2025 (CSV) November 2025 (ODS) October 2025 (XLSX) October 2025 (CSV) October 2025 (ODS) September 2025 (XLSX) September ...

  • Guidance on remedies https://www.lgo.org.uk/information-centre/staff-guidance/guidance-on-remedies

    Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Contents Part 1: Our role in remedying and preventing future injustice Part 2: Remedies guidance applying to all subjects Part 3: Subject specific guidance - Adult Social Care Part 4: Subject specific guidance - Benefits and taxation Part 5: Subject specific guidance - Children and Educati ...

  • Commission meetings 2025/26 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/commission/commission-meetings-2025-26

    Commission meetings 2025/26

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