Monthly News October 2019 31 Oct 2019 Somerset council took too long assessing disabled woman’s care needs 24 Oct 2019 Blue badge applications to be reviewed in Sheffield 23 Oct 2019 Ombudsman welcomes Education Committee recommendations on Special Educational Needs 17 Oct 2019 Haringey and Islington councils criticised for how they recovered business rate debts 10 Oct 2019 Bexley council failed ...

Ombudsman writes to Secretary of State after council refuses to accept recommendation on abuse survivor’s complaint The Local Government and Social Care Ombudsman has written to the Secretary of State for Housing, Communities and Local Government, the Right Honourable Steve Reed MP OBE highlighting concerns about Leicester City Council. The council has objected to being held accountable after fai ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 10 • 10. Service complaints A service complaint is an expression of dissatisfaction from one or more customers or members of the pub ...

Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Contents Part 1: Glossary Part 2: 1. The Assessment Unit Part 3: 2. Assessment Policy Part 4: 3. Business Processes Part 5: 4. Early Decisions – Outside Jurisdiction Part 6: 5. Early Discretionary Decisions Part 7: 6. Early Decisions – Invalid Complaints Part 8: 7. Early Decisions – Cases forward ...

Monthly News October 2024 31 Oct 2024 Councils urged to take a measured approach to household waste offenders 24 Oct 2024 Local Government and Social Care Ombudsman’s response to the National Audit Office report ‘Support for children and young people with special educational needs’ 24 Oct 2024 Council did not do enough to protect residents from noise pollution, Ombudsman says 17 Oct 2024 Homeless ...

Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Contents Part 1: 1. Definitions Part 2: 2. Expectations when dealing with requests for reviews of decisions Part 3: 3. Is it a review request? Part 4: 4. Post Review correspondence Part 5: 5. Dealing with review requests - ...

Somerset County Council fails to complete assessment of woman’s needs Somerset County Council has been asked to complete its assessment of a disabled woman’s needs following an earlier complaint to the Local Government and Social Care Ombudsman. Following that complaint, the council had agreed to reassess the woman’s needs properly and consider her eligibility under the Care Act 2014. However, th ...

Yearly News 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels transport 03 De ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 7 • 7. Pre-allocation enquiries 7. Pre-allocation enquiries An Assessment investigator may draft a statement of complaint and, where applicable, identify key documents that can be requested from a BinJ while a complaint is awaiting allo ...

Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. What is a decision statement? Part 3: 3. What decision statements will be published? Part 4: 4. How to deal with queries about publication of decision statements Part 5: 5. Publication and how to use ECHO Part 6: 6. Decision standards ...