Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Investigation Manual

7. Pre-allocation enquiries

An Assessment investigator may draft a statement of complaint and, where applicable, identify key documents that can be requested from a BinJ while a complaint is awaiting allocation for further investigation. A request for these documents will be sent to the BinJ with the email notifying it the case has been forwarded to Investigation. A task will also be added to the case making it clear pre-allocation enquiries have been sent. The BinJ will be asked to respond within four weeks.

The purpose of this is to help investigators when a case is allocated by ensuring key documents are already on file. In turn this should help inform the initial phone call with the complainant and may reduce the number of BinJ enquiries that need to be made.

Investigation Team Coordinators will chase pre-allocation enquiries where no response is received after four weeks.