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Yearly News
https://www.lgo.org.uk/information-centre/news/2023
Yearly News 2023 19 Dec 2023 Ombudsman publishes Annual Report and Accounts 28 Nov 2023 Nursing home fails to provide dignified care to Sandwell woman - Ombudsman 23 Nov 2023 Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents 07 Nov 2023 Families in South Gloucestershire being denied the respite support they need - Ombudsman 02 Nov 2023 Council ...
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How we can help
https://www.lgo.org.uk/adult-social-care/how-we-can-help
How we can help What the Ombudsman investigates in adult social care We investigate all complaints about adult care services. It does not matter if your care is provided by a council or you pay for it yourself. We can look at complaints about: care provided by a council care arranged directly with a care provider by: someone paying with their own or family money someone using money provided by a ...
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Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities | Part 1
https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/guidance-notes/adult-social-care-complaints-reviews-and-appeals-a-good-practice-guide-for-local-authorities?chapter=1
Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 1 • Background ...
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Manual for Councils | Part 11
https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/information-for-link-officers?chapter=11
Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 11 • Annual review letters Annual review letters We write to councils and other authorities within our jurisdiction each year to feedback on performance and share key data. We report the following data for each authority: Complaints dealt ...
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Decision Statements Manual | Part 8
https://www.lgo.org.uk/information-centre/staff-guidance/decision-statements-manual?chapter=8
Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 8 • 8. How to refer to people and organisations (third parties) in decision statements The Information Commissioner has produced detailed guidance about the issues to be considered when publishing information to ensure ...
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Service Improvement results
https://www.lgo.org.uk/your-councils-performance/scarborough-borough-council/serviceimprovements
Service Improvements for Scarborough Borough Council
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Service Improvement results
https://www.lgo.org.uk/your-councils-performance/richmondshire-district-council/serviceimprovements
Service Improvements for Richmondshire District Council
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Public report results
https://www.lgo.org.uk/your-councils-performance/daventry-district-council/publicreports
Public reports for Daventry District Council
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Service Improvement results
https://www.lgo.org.uk/your-councils-performance/mendip-district-council/serviceimprovements
Service Improvements for Mendip District Council
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Service Improvement results
https://www.lgo.org.uk/your-councils-performance/harrogate-borough-council/serviceimprovements
Service Improvements for Harrogate Borough Council