Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 4 • Role of local authority s ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 8 • Subject specific guidance - Planning Introduction Fault in the planning process can have a significant impact on a complainant’s home life if decisions are not taken properly. We receive complaints from people who live next to developm ...

Housing for Disabled people We know there is a housing crisis in England. But housing for Disabled people is an often-overlooked part of the wider housing problem. In the complaints we investigate about council housing support services, we have seen Disabled people suffering additional injustice simply because of their disability. Read our report below - Access Denied - which calls on decision-ma ...

Monthly News July 2025 31 Jul 2025 Provider failed to respond to family’s concerns for more than a year 24 Jul 2025 Ombudsman reminds councils to review SEN needs before Key Stage transfers 24 Jul 2025 Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process 16 Jul 2025 Children’s complaints still dominate Ombudsman casework in 2024-25 ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 3 • The Complaint Handling Code and other complaints procedures The Complaint Handling Code We have issued our Complaint Handling Code to local councils under our powers to issue advice and guidance under section 23(12A) of the 1974 Local Gover ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 5 • Who should carry out the role of Memb ...

National specialist shortage having profound impact on children with SEND and their families The shortage of educational psychologists is having a significant impact on councils’ ability to set out the needs of children with special educational needs and disabilities (SEND), the Local Government and Social Care Ombudsman has said. The Ombudsman is highlighting the recruitment difficulties faced b ...

Vulnerable people’s drug prescriptions to be reviewed following Ombudsman investigation Hundreds of people across England with drug and alcohol dependencies who have been prescribed Valium long-term, will have their cases reviewed following an Ombudsman investigation. The Local Government and Social Care Ombudsman has found that Change Grow Live (CGL), on behalf of Cambridgeshire County Council, ...

Yearly News 2023 19 Dec 2023 Ombudsman publishes Annual Report and Accounts 28 Nov 2023 Nursing home fails to provide dignified care to Sandwell woman - Ombudsman 23 Nov 2023 Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents 07 Nov 2023 Families in South Gloucestershire being denied the respite support they need - Ombudsman 02 Nov 2023 Council ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 6 • The Ombudsman’s Processes Our processes Our processes can be described briefly as follows: a. Complaint received by council or authority We expect complainants to complain to the council first. If you have completed your consideration of a ...