Service Improvements for South Somerset District Council

Service Improvements for Weymouth and Portland Borough Council

Service Improvements for Barrow-in-Furness Borough Council

Ombudsman calls for more fairness over parking fines Councils in England should do more to make parking fines fairer, the Local Government Ombudsman (LGO) has said. In a new report highlighting the common issues found in the complaints it receives about parking and moving traffic penalties, the Ombudsman says people are sometimes being treated unfairly and may be paying fines unnecessarily. The r ...

Councils need to check how they help people with hidden disabilities Councils are being urged to check their procedures to avoid disadvantaging people with ‘hidden disabilities’ following the publication of three separate investigation reports into London councils by the Local Government and Social Care Ombudsman. The cases highlighted by the Ombudsman all show the council not doing enough to ena ...

Carers leave woman in pain after burns not detected soon enough A vulnerable Blackpool woman was left “screaming in pain” with serious burns on her leg after carers left her too close to a hot radiator, a Local Government and Social Care Ombudsman investigation has found. The woman, who had previously suffered a stroke, was being looked after in her home by carers commissioned by Blackpool Boroug ...

Ombudsman’s calls for more transparency over free nursery place ‘charges’ The Local Government and Social Care Ombudsman is urging councils to have better oversight of nurseries offering free early years places, after a nursery chain was found to be charging Leicestershire parents a ‘top-up fee’. Government guidance states that the free places must be free, but Kiddi Caru nursery in Market Harbor ...

Ombudsman highlighting the human cost of poor housing benefit practice Families are facing the very real prospect of becoming homeless because of the way some authorities are dealing with appeals against housing benefit claims, the Local Government and Social Care Ombudsman is warning. In a new report, the Ombudsman highlights the serious problems people face when authorities get things wrong wit ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 8 • Complying with our recommendations Complying with our recommendations If we make a finding of fault causing injustice, the Ombudsman will recommend the Council takes steps to put things right for the person (or people) affected. We might al ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 11 • Public reports issued by ...