Service Improvements for Scarborough Borough Council


There are 3 results

  • Case Ref: 22 015 519 Category: Planning Sub Category: Planning applications

    • The Council has agreed to add a note to its website, to clarify the intent behind its supplementary planning document on affordable housing.

  • Case Ref: 22 014 408 Category: Other Categories Sub Category: Leisure and culture

    • The Council will remind staff they must carry out Equality Impact Assessments without delay.
    • The Council will carry out a survey of users of its local train service. It will use the results of that survey to complete its Equality Impact Assessment. The Council will send the Ombudsman a copy of the assessment.

  • Case Ref: 20 006 983 Category: Housing Sub Category: Private housing

    • The Council will review its homelessness assessment procedure to ensure people are told in writing if they are assessed as ineligible for support under The Homelessness Reduction Act 2017.
    • The Council will review its corporate complaint procedure to ensure the Council responds to complainants when their MP has made a complaint on their behalf.
    • The Council will issue guidance to the complaints department to remind staff of the importance of meeting the timescales set out in the Council’s corporate complaint procedure.

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