Intake are expected to adhere to all  the LGSCO’s policies relating information security and data handling. 

However, there are some tasks that are specific to Intake.

11.1 Overnight Processes

All advisors should lock away any documentation in the designated cupboards. In turn, the keys to these drawers should be locked away in the central key safe.

No documentation should be left on desks, printers or scanners.

Outstanding internal and external post is to be locked away in the designated cupboards. Again, the keys to these cupboards will be locked away in the central key safe. 

11.2 Call Recordings

All outbound, inbound and internal calls are recorded for training and monitoring purposes. The calls are stored and retrieved from Voxivo.

The calls will be retained for no longer than 30 days and the deletion of calls is carried out automatically by the system. 

See also: Retention & disposal of casework records policy