Decision search
Your search has 56390 results
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Lancaster City Council (25 010 007)
Statement Closed after initial enquiries Disabled facilities grants 11-Dec-2025
Summary: We will not investigate Miss X’s complaint about how the Council responded to her concerns about her wet room. This is because her complaint is late and there is no good reason to exercise discretion to consider it now.
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London Borough of Wandsworth (25 010 098)
Statement Closed after initial enquiries Allocations 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to increase Ms X’s medical points on the housing register. There is insufficient evidence of fault to justify an investigation.
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Birmingham City Council (25 012 601)
Statement Closed after initial enquiries Council tax 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council tax refund. Any injustice is not significant enough to warrant investigation.
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Suffolk County Council (25 012 612)
Statement Closed after initial enquiries Public transport 11-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a concessionary bus pass for disabled people. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Transport for London (25 012 720)
Statement Closed after initial enquiries Public transport 11-Dec-2025
Summary: We will not investigate this complaint about the issues Mr X has encountered on the bus. This is because an investigation would be unlikely to provide a worthwhile outcome for him.
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London Borough of Brent (25 013 085)
Statement Closed after initial enquiries Council house sales and leaseholders 11-Dec-2025
Summary: We will not investigate this complaint about Mr X’s application to buy his Council home as the Council is not directly responsible for Mr X’s lease only having 11 years remaining. There is no worthwhile outcome achievable.
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Essex County Council (25 013 107)
Statement Upheld Special educational needs 11-Dec-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Nuneaton & Bedworth Borough Council (25 013 168)
Statement Closed after initial enquiries Trees 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune or remove a tree. This is because there is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.
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London Borough of Newham (25 013 367)
Statement Closed after initial enquiries Parking and other penalties 11-Dec-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because Miss X has the right to appeal to a tribunal, and it is reasonable to expect her to have used this.
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London Borough of Redbridge (25 013 483)
Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025
Summary: We will not investigate Mr X’s complaint about the outcome of his claim for damages after his car was damaged by a kerb and pavement in front of his property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.