Summary: We will not investigate this complaint about a car park barrier because the courts and insurers are better placed to consider this complaint.

The complaint

1. Ms Y complained the Council failed to ensure a car park barrier was properly secured. This led to damage being caused to Ms Y’s vehicle, costing him over £200 to repair.

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The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start or continue an investigation if we decide there is another body better placed to consider this complaint. (Local Government Act 1974, section 24A(6), as amended, section 34(B))

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How I considered this complaint

3. I considered information Ms Y provided and the Ombudsman’s Assessment Code.

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My assessment

4. The legislation from which the Ombudsman takes their power also places some restrictions on what we may investigate. One of these concerns negligence claims about damage to property or personal injury. These are legal claims which may only be determined by insurers or the courts.
5. We are not able to decide liability or award damages. Consequently, any claim for damages, such as costs for repairs, which Ms Y considers the Council to be responsible for, are matters more appropriately dealt with by the courts. It is therefore reasonable for Ms Y to pursue a claim through either the Council’s insurer or the courts. We will not investigate this complaint.

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Final decision

6. We will not investigate Ms Y’s complaint because the courts and insurers are better placed to consider this complaint.

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Investigator's decision on behalf of the Ombudsman