Statement Not upheld Traffic management 28-Jun-2022
Summary: Ms B complains Transport for London has not dealt properly with ULEZ compliance relating to her vehicle. Transport for London is not at fault.
Statement Upheld Traffic management 09-Jun-2022
Summary: There was fault by the Council as there was delay in considering a residents request for parking restrictions. There is no evidence of how officers decided not to consult on installing double yellow lines, but the Council has now reached a decision. The Council's goodwill contribution towards a H bar marking, payment and agreement to keep Mr X informed about fencing to stop vehicles parking on verges is a satisfactory remedy to this complaint.
Statement Upheld Traffic management 05-Jun-2022
Summary: Mr X complained about the Council's decision to approve a walking and cycling route in his area which includes a proposal to permanently close a road near to him. Mr X said the Council failed to properly consult about the scheme. The Council failed to deliver consultation leaflets to Mr X and a number of other residents as part of the consultation. However, this did not cause Mr X a significant injustice because he was already aware of the scheme and had the opportunity to provide his comments at the relevant time. The proposed road closure is subject to a Traffic Regulation Order and Mr X and others will have the opportunity to submit further representations as part of that process.
Statement Not upheld Traffic management 24-May-2022
Summary: The Ombudsman found no fault on Mr D's complaint about the Council failing to carry out proper monitoring of high speeds on a stretch of road near his home. It provided evidence showing why it monitored where it did, contact it had with the police, why the police did not deploy officers to carry out enforcement monitoring near his home, and of Mr D making the police aware of his concerns.
Statement Not upheld Traffic management 16-May-2022
Summary: Mrs X complains about a statement made by a council officer on the impact of coloured pedestrian crossings on disabled people. Mrs X also says the Council constructed the coloured pedestrian crossing in breach of its public sector equality duty. I have discontinued my investigation of this complaint.
Statement Upheld Traffic management 15-May-2022
Summary: Mr X complains about the introduction of an experimental traffic order on a road he lives near to. He also complains about the engagement exercise the Council completed and says it was not fit for purpose. We find fault with the Council for failing to keep accurate records of its decision making in relation to who to consult with during the engagement exercise. However, we do not consider the fault identified caused any injustice.
Statement Upheld Traffic management 28-Apr-2022
Summary: Mr X complained about how the Council dealt with parking issues near his home. We found that, while the Council properly processed changes to local parking restrictions, it failed to communicate clearly with Mr X. The Council's apologies to Mr X had already addressed the frustration caused by its poor communication.
Statement Not upheld Traffic management 25-Feb-2022
Summary: Mr G complained about the Council's consultation for a traffic regulation order. He says there were several flaws in the Council's process. The effect was they were excluded from the consultation process and now have a bus stop opposite their home. He also complains the bus company used the stop as a terminus, contrary to the order, and the Council refused to take enforcement action. The Ombudsman's decision is there was no fault by the Council.
Statement Not upheld Traffic management 28-Jan-2022
Summary: Mr X complained about dangerous and illegal parking outside a business on the road where he lives. Access to Mr X's home has often been blocked as a result. He said the Council failed to take effective action or come up with a resolution. The Ombudsman found no fault in the Council's response to Mr X's complaints.
Statement Not upheld Traffic management 04-Jan-2022
Summary: Mr X complained the Council failed to properly respond to his reports about the condition of the road near to his home. We found there was no fault by the Council.