Suffolk County Council (25 012 612)

Statement Closed after initial enquiries Public transport 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a concessionary bus pass for disabled people. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Transport for London (25 012 720)

Statement Closed after initial enquiries Public transport 11-Dec-2025

Summary: We will not investigate this complaint about the issues Mr X has encountered on the bus. This is because an investigation would be unlikely to provide a worthwhile outcome for him.

Transport for London (25 017 224)

Statement Closed after initial enquiries Public transport 10-Dec-2025

Summary: We will not investigate this complaint about TfL’s failure to reimburse Miss X for travel costs incurred whilst waiting for a new freedom pass. This is because TfL has already addressed any injustice Miss X experienced due to this matter in its complaint’s response.

Transport for London (25 020 370)

Statement Closed after initial enquiries Public transport 10-Dec-2025

Summary: We will not investigate this complaint about the problems Mr X has experienced attempting to cross the ticket barriers at his local station. There is insufficient evidence of fault to warrant an investigation.

London Borough of Hounslow (25 008 443)

Statement Closed after initial enquiries Public transport 18-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to grant her a Freedom Pass. This is because there is not enough evidence of fault in the way the Council reached its decision to justify us investigating.

London Travelwatch (25 013 594)

Statement Closed after initial enquiries Public transport 12-Nov-2025

Summary: We will not investigate this complaint about London Travelwatch’s handling of Miss X’s complaint about a rail provider. This is because there is not enough evidence of fault to warrant an investigation and London Travelwatch’s actions have not caused Miss X significant injustice.

Transport for London (25 013 084)

Statement Closed after initial enquiries Public transport 05-Nov-2025

Summary: We will not investigate this complaint about a Transport for London sign, which Mr X considers misleading. This is because there is not enough evidence of fault to warrant an investigation.

Liverpool City Region Combined Authority (25 007 569)

Statement Closed after initial enquiries Public transport 22-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Authority’s handling of her transport survey complaint. This is because there is not enough remaining injustice and an investigation would be unlikely to reach a different outcome.

Transport for London (25 015 307)

Statement Closed after initial enquiries Public transport 21-Oct-2025

Summary: We will not investigate this complaint about TfL overcharging Mr X for travel. This is because the events complained about took place more than 12 months ago. There is no good reason to exercise discretion to investigate.

Merseyside Passenger Transport Authority & Exec (25 005 834)

Statement Closed after initial enquiries Public transport 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Authority telling him he is not entitled to a concessionary travel pass. This is because there is not enough evidence of fault.