Summary: We cannot investigate this complaint about a transport company’s refusal to award X with a concessionary travel pass. The transport company is not a body who’s actions we can investigate. Nor can we consider a complaint about the Authority’s role, because the transport company was not performing an administrative function of the Authority.

The complaint

1. X complained about the decision a transport company took, to refuse an application for a concessionary travel pass. They said its decision was contrary to relevant legislation. X said because the company was providing services on behalf of the Authority, it was equally liable for this decision.

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The Ombudsman’s role and powers

2. We cannot investigate complaints about actions which are not the administrative function of an organisation. (Local Government Act 1974, section 26(1) as amended).

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How I considered this complaint

3. I considered information provided by the complainant and I considered the Ombudsman’s Assessment Code.

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Final decision

4. We cannot investigate X’s complaint because the transport company was not performing an administrative function of the Authority.

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Investigator's decision on behalf of the Ombudsman