Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect Mr X to use the statutory representations and appeals procedure.

The complaint

1. Mr X says the Council has wrongly issued a Penalty Charge Notice (PCN) in December 2025 and did not properly consider his representations. The Council rejected his representations in February 2026 and advised him how to appeal to London Tribunals.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes limits on what we can investigate.
3. We cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. If the person has already appealed we have no power to investigate. (Local Government Act 1974, section 26(6)(a), as amended)
4. London Tribunals considers parking and moving traffic offence appeals for London, and the Traffic Penalty Tribunal for the rest of England.

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How I considered this complaint

5. I considered information from Mr X and the Council and the Ombudsman’s Assessment Code.

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Final decision

6. We will not investigate this complaint because it would be reasonable for the complainant to use the representations and appeals procedure.

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Investigator's decision on behalf of the Ombudsman