Summary: We cannot investigate Miss X’s complaint about a Penalty Charge Notice for an alleged traffic contravention because she applied to the Traffic Enforcement Centre (TEC) to regain her appeal rights.

The complaint

1. Miss X says the Council failed to follow the correct procedure for a Penalty Charge Notice (PCN) issued in August 2024. She says the matter has wrongly progressed through the enforcement procedure.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes limits on what we can investigate.
3. We cannot normally investigate a complaint when someone could take the matter to court or use a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to go to court or appeal. (Local Government Act 1974, sections 26(6)(a) and (c), as amended)
4. London Tribunals considers parking and moving traffic offence appeals for London, and the Traffic Penalty Tribunal for the rest of England. The Traffic Enforcement Centre (TEC), part of the county court, considers applications to set the PCN process back where there has been procedural fault.

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How I considered this complaint

5. I considered information from the complainant and the Council, and the Ombudsman’s Assessment Code.

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Final decision

6. We cannot investigate this complaint because Miss X has applied to the Traffic Enforcement Centre to regain her appeal rights.

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Investigator's decision on behalf of the Ombudsman