Summary: The Ombudsman has discontinued his investigation into Ms B’s complaint about discrimination by an enforcement officer acting on behalf of the Council. Ms B has withdrawn her complaint because it is resolved.

The complaint

1. Ms B complained about discrimination by an enforcement agent acting on behalf of the Council.

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The Ombudsman’s role and powers

2. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

3. I considered the information provided by Ms B.

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Final decision

4. Ms B has told us she wishes to withdraw her complaint because the Council has resolved the matter prior to the Ombudsman beginning an investigation. As no meaningful outcome can be achieved by continuing, we have discontinued the investigation.

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Investigator's decision on behalf of the Ombudsman