Decision : Upheld
Decision date : 19 Mar 2019
Summary: Mr X complains the Council’s website said residents on a Town Centre road could apply for a parking permit. He bought a flat on the road believing he would qualify for a parking permit. The Council then refused him a permit.
The Ombudsman upheld the complaint and found fault causing injustice.
The Council has agreed to:
- apologise to Mr X and provide him with a parking permit;
- pay Mr X £200 for the parking charges he has so far paid and then £50 a month until it gives him a permit;
- make a new Traffic Regulation Order. This will give affected residents the chance to make objections; and
- not refuse future permits from affected Town Centre residents until it has made a Traffic Regulation Order allowing this. It will remove the incorrect reference to its policy from its website.
Ombudsman satisfied with Council's response: 9 July 2019.