Decision : Upheld
Decision date : 26 Nov 2018
Summary: Mr X complains about the Council’s decision to issue him with a Parking Charge Notice, causing him to incur costs.
The Ombudsman upheld the complaint and found fault causing injustice.
To remedy the injustice identified in this report the Council has agreed to carry out the following actions:
- pay Mr X £100 for time and trouble within one month; and
- stop issuing parking penalties at Lullingstone Country Park and at its other parks that use the same enforcement process, until it has put in place appropriate arrangements.