Recent statements in this category are shown below:
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London Borough of Camden (24 018 417)
Statement Closed after initial enquiries Other 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about the location of a dockless bike bay and the Council’s actions in relation to this. This is because further investigation would not lead to a different outcome.
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Maidstone Borough Council (25 000 603)
Statement Upheld Other 30-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council discriminating against him due to his disability when he tried to appeal a penalty charge notice by failing to make reasonable adjustments. This is because an investigation would not lead to any further worthwhile outcomes as the Council has already provided an appropriate remedy for the fault accepted.
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Nottinghamshire County Council (25 003 104)
Statement Closed after initial enquiries Other 30-Jul-2025
Summary: We will not investigate this complaint about a parking issue as it is unlikely we will find fault by the Council.
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Transport for London (25 005 386)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about a bus penalty fare as Miss X could have appealed against it.
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Walsall Metropolitan Borough Council (25 006 054)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate Mrs X’s complaint that she suffered injuries after tripping while works were taking place on the public highway. This is because it is reasonable for Mrs X to take the matter to court.
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King's Lynn & West Norfolk Council (25 003 090)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about the settlement offered by the Council’s insurers for damage to his vehicle caused by one of its contractors. This is because it would be reasonable for Mr X to take the matter to court.
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London Borough of Redbridge (25 004 046)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about complaint handling in a highways matter because we cannot achieve the outcome Mr Y is seeking.
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Gateshead Metropolitan Borough Council (25 003 244)
Statement Closed after initial enquiries Other 21-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to decline her application to extend her dropped kerb. This is because there is not enough evidence of fault in how the Council made its decision to justify further investigation.
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London Borough of Ealing (25 001 109)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s removal and destruction of an ‘abandoned’ vehicle. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate this complaint about the Council's handling of an insurance claim for damage as any Council fault did not cause injustice sufficient to justify our further involvement and the complainant had the right to make a claim in court.