London Borough of Croydon (23 019 980)

Statement Closed after initial enquiries Highway repair and maintenance 12-Mar-2024

Summary: We will not investigate Miss B’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because it is reasonable for Miss B to take the Council to court.

Leicestershire County Council (23 016 967)

Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2024

Summary: We cannot investigate Mrs X’s complaint about the Council deciding not to reinstall a speed hump. Mrs X has brought the complaint on behalf of a parish council, which is a public body created for purposes of public service and local government. We cannot investigate because the law prevents us investigating complaints made by public bodies.

Tameside Metropolitan Borough Council (23 013 898)

Statement Not upheld Highway repair and maintenance 11-Mar-2024

Summary: Mr X complains the Council has wrongly served an enforcement notice on him to remove an obstruction on the highway causing distress. Mr X disputes whether the land is highway or not. We have ended our investigation into Mr X’s complaint as the courts are better placed to address the complaint and decide the status of the disputed land.

Calderdale Metropolitan Borough Council (23 018 096)

Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2024

Summary: We will not investigate Ms X’s complaint about the Council’s failure to maintain land she believes it is responsible for. This is because the Council disputes responsibility for the land and we cannot decide if it is correct. We cannot therefore achieve any worthwhile outcome for Ms X by investigating the matter further.

Cheshire East Council (23 015 328)

Statement Closed after initial enquiries Highway repair and maintenance 08-Mar-2024

Summary: We will not investigate this complaint about house flooding allegedly caused by a Council failure to clear road drains. This is because we generally consider it reasonable for someone to take legal action in these circumstances. We also cannot add to the action the Council has undertaken to carry out in response to the complaint.

Birmingham City Council (23 015 286)

Statement Closed after initial enquiries Highway repair and maintenance 07-Mar-2024

Summary: We will not investigate this complaint about the Council’s alleged failure to carry out further, targeted consultation on designs for a low traffic neighbourhood. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Staffordshire County Council (23 016 806)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of highway disrepair issues. This is because the law provides an alternative remedy for the issue which it would be reasonable for Mr X to use and any remaining issues concerning the Council’s correspondence and handling of his reports have not caused Mr X significant injustice.

Central Bedfordshire Council (23 019 118)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2024

Summary: We will not investigate Mr B’s complaint that his car was damaged after hitting a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Devon County Council (23 019 457)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2024

Summary: We will not investigate Miss B’s complaint that the Council is failing to maintain the road which serves her home. This is because it is reasonable for Miss B to apply to court for an order requiring the Council to repair the road.

Lancashire County Council (23 019 543)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2024

Summary: We will not investigate Mrs C’s complaint about the Council not maintaining the road where she lives. This is because it is reasonable for Mrs C to pursue this matter at court.