Recent statements in this category are shown below:
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London Borough of Lambeth (25 018 436)
Statement Closed after initial enquiries Highway repair and maintenance 06-Apr-2026
Summary: We will not investigate this complaint about highway repairs. This is because the complaint is late and there are no good reasons to investigate the issues now.
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Statement Closed after initial enquiries Highway repair and maintenance 01-Apr-2026
Summary: We will not investigate this complaint about highway repair works and the Council’s complaint handling. This is because there is not enough evidence of significant injustice to justify our involvement.
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London Borough of Barnet (25 008 117)
Statement Not upheld Highway repair and maintenance 30-Mar-2026
Summary: The Council was not at fault for the way it charged Mrs X for repair works to the highway.
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Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Portsmouth City Council (25 019 744)
Statement Upheld Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for a new street number. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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City of Bradford Metropolitan District Council (25 030 607)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a dangerous pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Essex County Council (25 030 610)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr C’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a large pothole. This is because it is reasonable for Mr C to pursue his compensation claim at court.
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Nottinghamshire County Council (25 030 353)
Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2026
Summary: We will not investigate Miss B’s complaint that her vehicle was damaged by a large pothole. This is because it is reasonable for Miss B to take the Council to court.
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Essex County Council (25 030 292)
Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged after hitting a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Suffolk County Council (25 018 428)
Statement Closed after initial enquiries Highway repair and maintenance 24-Mar-2026
Summary: We will not investigate Mr B’s complaint about the Council’s actions after he reported a large pothole which damaged his vehicle. This is because the courts are in the best position to decide the main issue complained about.