Shropshire Council (25 016 362)

Statement Closed after initial enquiries Highway repair and maintenance 05-Jan-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to maintain the road level and drainage, leading to damage to his property. This is because it is reasonable for Mr X to pursue any claim for repair costs through the court.

Buckinghamshire Council (25 021 657)

Statement Closed after initial enquiries Highway repair and maintenance 05-Jan-2026

Summary: We will not investigate Mrs B’s complaint that she broke her ankle after tripping on a damaged pavement. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Kent County Council (25 012 477)

Statement Closed after initial enquiries Highway repair and maintenance 19-Dec-2025

Summary: We will not investigate this complaint about highway repairs and maintenance works because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.

Surrey County Council (25 010 464)

Statement Closed after initial enquiries Highway repair and maintenance 17-Dec-2025

Summary: We will not investigate this complaint about the Council failing to repair rising bollards at a junction near the complainant’s home. The Council has taken action which is a satisfactory way to address the complaint, and we are unlikely to achieve a more worthwhile outcome.

Wirral Metropolitan Borough Council (25 012 383)

Statement Closed after initial enquiries Highway repair and maintenance 17-Dec-2025

Summary: We will not investigate this complaint about road maintenance because any injustice is not significant enough to justify our involvement.

City of York Council (25 006 808)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating, there is another body better placed to consider this complaint, and it is reasonable to expect Mr Y to approach the court about the matter.

Wigan Metropolitan Borough Council (25 012 278)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate this complaint about roadworks because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.

East Riding of Yorkshire Council (25 020 760)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate Mrs B’s complaint about the Council not maintaining the road where she lives. This is because it is reasonable for Mrs B to pursue this matter at court.

Durham County Council (25 020 358)

Statement Closed after initial enquiries Highway repair and maintenance 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to undertake work on a footpath. This is because there is not enough evidence of fault to justify our involvement.

London Borough of Barnet (25 012 021)

Statement Closed after initial enquiries Highway repair and maintenance 12-Dec-2025

Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mrs Y to use her right to go to court about the matter.