London Borough of Lewisham (26 005 374)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a cycleway, or an associated claim for damaged property because of poor road surface treatment. This is because X has an alternative legal remedy available to them, to address their complaints. And given only the courts can decide on both aspects, and we could not do so in either case, it is reasonable to expect them to use their legal remedy.

East Sussex County Council (26 006 427)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026

Summary: We will not investigate Mr C’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.

London Borough of Barnet (26 007 686)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026

Summary: We will not investigate this complaint about the Council issuing an invoice for repairs to the footway following damage caused during building works. There is insufficient evidence of fault which would warrant an investigation. We cannot determine legal liability for damages or negligence.

London Borough of Hackney (25 031 353)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2026

Summary: We will not investigate this complaint about lorries driving on a pavement because there is another body placed to consider the complaint and there is not enough evidence of fault to justify investigating.

Essex County Council (26 005 441)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. And given only the courts can decide whether the Council was negligent and we cannot decide this, it is reasonable to expect them to use their legal remedy.

Manchester City Council (26 007 635)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2026

Summary: We will not investigate this complaint about the Council’s maintenance of the highway generally, or an associated claim for compensation, because of a poor road surface. This is because X has an alternative legal remedy available to them, to address their complaints. And given only the courts can decide on both aspects, and we cannot in either case, it is reasonable to expect them to use their legal remedy.

Suffolk County Council (26 007 637)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2026

Summary: We will not investigate this complaint about a claim for damage to X’s motor vehicle. This is because X has an alternative legal remedy, to pursue a claim of negligence through the courts. And given only the courts can decide whether the Council was negligent and we cannot decide this, it is reasonable to expect X to use their legal remedy.

Kent County Council (25 023 313)

Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026

Summary: We will not investigate Ms Y’s complaint about the Council’s decision not to install a pedestrian crossing. This is because there is not enough evidence the matters complained about have caused Ms Y significant personal injustice. We are also unlikely to find enough evidence of fault to justify investigating.

Essex County Council (25 025 201)

Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026

Summary: We will not investigate this complaint about design and safety flaws, relating to a road traffic scheme the Council is responsible for. There is no significant injustice to X.

Worcestershire County Council (25 025 965)

Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026

Summary: We will not investigate this complaint that the Council does not maintain a strip of land next to Miss X’s property. The complaint is late and there are no good reasons to investigate the complaint now.