Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole the Council failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

The complaint

1. Mr B complains his car was damaged due to the Council’s failure to repair a dangerous pothole. Mr B says the Council has wrongly refused his compensation claim for the damage to his car. Mr B also says the Council delayed responding to his claim and provided inconsistent information.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. The Act says we cannot normally investigate a complaint when someone could take the matter to court. However, we may decide to investigate if we consider it would be unreasonable to expect the person to go to court. (Local Government Act 1974, section 26(6)(c), as amended)

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How I considered this complaint

4. I considered information provided by Mr B.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. Mr B complains his car was damaged because the Council failed to maintain a road it is responsible for. So, in effect, Mr B’s complaint is that the Council has been negligent.
7. The Council has considered Mr B’s claim for compensation but did not accept the Council is liable for the damage to his car. Mr B may pursue his claim by taking the Council to court.
8. Deciding whether an organisation has been negligent usually involves looking rigorously, and in a structured way at evidence as only the court can to make its findings.
9. The Council has a statutory defence if it can show it could not reasonably have been expected to put right this defect before the incident happened.
10. Only the court can decide if the Council has been negligent and whether the Council is entitled to rely on this statutory defence.
11. In addition, only a court can decide if an organisation has been negligent and so should pay damages. We cannot recommend actions or payments that ‘punish’ the organisation.
12. I cannot decide whether the Council has been negligent and have no powers to enforce an award of damages. So, I would usually expect someone in Mr B’s position to seek a remedy in the courts, directly or through his insurers. I do not consider it is unreasonable for Mr B to do this.
13. So, we will not investigate Mr B’s complaint about the damage to his vehicle.
14. Because we are not investigating the substantive matter complained about, an investigation solely into the Council’s handling of Mr B’s compensation claim is not justified. Such an investigation would not be a proportionate use of our limited resources or provide a meaningful outcome for Mr B.

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Final decision

15. We will not investigate Mr B’s complaint because it is reasonable for him to take the Council to court.

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Investigator's decision on behalf of the Ombudsman