Summary: We will not investigate Mrs X’s concerns about the Council’s road inspection/repair regime and claim for damage to a car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.

The complaint

1. In summary, Mrs X says her car was damaged due to a poor road surface. She would like the Council to settle her claim for damages.
2. Mrs X also says the Council’s Road inspection regime is unsatisfactory as it is taking too long to carry out works to a good standard.

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The Ombudsman’s role and powers

3. We provide a free service but must use public money carefully. We do not start an investigation if we decide the tests set out in our Assessment Code are not met. (Local Government Act 1974, section 24A(6), as amended)
4. The law says we cannot normally investigate a complaint when someone could take the matter to court. However, we may decide to investigate if we consider it would be unreasonable to expect the person to go to court. (Local Government Act 1974, section 26(6)(c), as amended)

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How I considered this complaint

5. I considered information provided by the complainant. I considered the Ombudsman’s Assessment Code.

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My assessment

6. The Council has denied liability for the damage caused to Mrs X’s car. It also denies negligence in not repairing the road surface promptly.
7. We will not investigate because the matter of liability for damages is usually decided in the courts. It is reasonable for Mrs X to take the matter to the small claims court. The court is best placed to decide if the Council is liable for the damage and if Mrs X is entitled to claim the repair costs.
8. Further, if Mrs X or any other resident is concerned about a particular highway being in disrepair, there is a legal process available to use. The person affected can apply to the magistrates’ court for an order to be made under section 56 of the Highways Act 1980. This order requires the highways authority to carry out the work needed to the highway. The courts are in the best position to decide whether a local highways authority has met its statutory duty to maintain a highway.

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Final decision

9. I will not investigate. This is because it is reasonable to expect Mrs X to go to court to decide the Council’s liability for her claim.

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Investigator's decision on behalf of the Ombudsman