Decision search
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Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Worcestershire Regulatory Services (24 010 952)
Statement Closed after initial enquiries Noise 20-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue and about licensing issues. This is because there is insufficient evidence of fault. In addition, some elements of her complaints are premature.
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Sheffield City Council (24 011 611)
Statement Upheld Special educational needs 20-May-2025
Summary: Mrs X complained the Council failed to ensure her child received all the provision in their Education, Health and Care Plan. The Council is at fault for failing to ensure Y received the occupational therapy provision in their plan between May 2023 and April 2025. The Council has agreed to apologise to Mrs X and make a payment to acknowledge her frustration and to acknowledge the impact on Y of the missed provision. It has also agreed to issue a reminder to staff to ensure it meets its duty to deliver the provision set out in Education, Health and Care Plans.
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London Borough of Wandsworth (24 013 010)
Statement Not upheld Other 20-May-2025
Summary: Mr B complained that the Council acted disproportionately in issuing a fixed penalty notice for leaving recycling waste out too early. We have not found fault with the Council’s actions.
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London Borough of Bromley (24 014 166)
Statement Upheld Special educational needs 20-May-2025
Summary: Ms X complained the Council delayed issuing her child’s final education, health and care (EHC) Plan. The Council was at fault for failing to finalise the EHC plan within statutory timescales and this delayed Ms X’s appeal rights. The Council has agreed to make a payment to Ms X in recognition of the delay and take action service improvement action.
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London Borough of Croydon (24 015 215)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: Ms X complained the Council was incorrectly taking into account the cost of her adult son’s residential college placement in the way it calculated his contribution to his care charges. We have ended our investigation. Mr Y’s financial contribution is calculated as zero, so the injustice is not significant enough to warrant any further investigation.
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Manchester City Council (24 015 234)
Statement Upheld Other 20-May-2025
Summary: Miss X complains the Council failed to complete a Carers Assessment when she requested it. Miss X says the Council passed her between the children’s and adult’s teams. Miss X also says the Council completed a Child and Family Assessment poorly. Miss X says this has caused her distress and frustration. Based on current evidence we have found fault in the Councils actions. The Council has agreed to investigate Miss X’s complaint about the assessment being completed poorly under the Children’s Statutory Complaints Procedure, issue an apology to Miss X and pay Miss X a financial payment to recognise the delay and distress caused.
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Kingston Upon Hull City Council (24 015 537)
Statement Upheld Disabled children 20-May-2025
Summary: The Council failed to investigate Ms X’s complaint using the children’s statutory complaints procedure when it should have done. It also delayed responding to Ms X’s complaint through its corporate complaints procedure. The Council’s faults have caused Ms X avoidable frustration and uncertainty. In recognition of this, the Council has agreed to apologise, pay Ms X £250 and carry out service improvements.
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Folkestone & Hythe District Council (24 015 812)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-May-2025
Summary: We will not investigate this complaint about a housing benefit decision. This is because it was reasonable for the complainant to use his appeal rights to the Social Entitlement Chamber which is the statutory tribunal set up to consider housing benefit appeals.
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West Sussex County Council (24 017 091)
Statement Closed after initial enquiries Safeguarding 20-May-2025
Summary: We will not investigate this complaint about the Council’s response to safeguarding and other actions relating to Mrs X’s mental capacity assessment. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf, as her representative.