Decision search
Your search has 54735 results
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Kent County Council (24 019 194)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Ms Y complained about the way the Council handled her son’s post 16 Education, Health and Care plan. We found the Council at fault. The Council had acknowledged a delay in issuing the plan and had offered a recognition payment. It has agreed to make an additional payment to appropriately address the injustice caused and to carry out service improvements.
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Royal Borough of Windsor and Maidenhead Council (24 020 393)
Statement Closed after initial enquiries Assessment and care plan 27-Jul-2025
Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.
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Statement Closed after initial enquiries Mental health services 27-Jul-2025
Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.
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South Hams District Council (24 020 618)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Brent (24 020 763)
Statement Upheld Homelessness 27-Jul-2025
Summary: Miss B complained the Council mishandled her homelessness application. I have found fault by the Council because it failed to take any action on the case for nine months, did not update the Personalised Housing Plan and failed to inform Miss B about her right to review. The Council has agreed to pay redress and make service improvements.
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London Borough of Lambeth (24 020 841)
Statement Closed after initial enquiries Leisure and culture 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s policy to allow considerate cycling in its parks. There is insufficient evidence of fault and if Mr X and Mr Y believe the Council’s actions are unlawful, this is better considered by a court.
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Kent County Council (25 001 828)
Statement Closed after initial enquiries Special educational needs 27-Jul-2025
Summary: We will not investigate this complaint that the Council delayed making educational provision for the complainant’s son. The complaint has been upheld and the Ombudsman’s intervention is unlikely to lead to a different outcome, and is not therefore warranted.
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London Borough of Haringey (25 001 834)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about disrepair in the complainant’s home and her priority on the housing register. This is because we cannot investigate part of the complaint and because there is insufficient evidence of fault and injustice for the other parts.
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Suffolk County Council (25 002 227)
Statement Closed after initial enquiries Special educational needs 27-Jul-2025
Summary: We cannot investigate some of Mrs X’s complaint about how the Council delivered the content of her child’s Education, Health and Care Plan or how it considered its alternative education duties because Mrs X appealed to a Tribunal. We will not investigate the remainder because there is insufficient evidence of fault.
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Maidstone Borough Council (25 002 236)
Statement Closed after initial enquiries Planning applications 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to apply its own parking standards when it approved a planning application in 2018. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.