Decision search
Your search has 54735 results
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Norwich City Council (25 004 815)
Statement Closed after initial enquiries Noise 28-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council not taking enforcement action following his reports of noise from the commercial premises below his flat. The Council did not identify a statutory nuisance and there is not enough evidence of fault in the Council’s investigation and decision-making processes to warrant us investigating.
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Essex County Council (25 004 821)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2025
Summary: We will not investigate this complaint about highway repair and maintenance because the courts are better placed to consider the complaint.
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Cheshire East Council (25 005 019)
Statement Closed after initial enquiries Special educational needs 28-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision not to carry out an Occupational Therapy assessment as part of an Education, Health and Care needs assessment. This is because Mrs X has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
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Canterbury City Council (25 001 078)
Statement Upheld Homelessness 28-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a homelessness application. This is because the Council has accepted some fault in how they managed the application and has taken steps to address the issues. We would not be able to add to the Council’s investigation into the matter.
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Blackpool Borough Council (25 001 153)
Statement Closed after initial enquiries Health and safety 28-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about noise nuisance, planning breaches and breaches of licensing restrictions from a neighbouring hotel premises. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Nottinghamshire County Council (25 001 183)
Statement Closed after initial enquiries Drainage 28-Jul-2025
Summary: We will not investigate this complaint about the Council’s publication of a report on flooding following a storm in Mr X’s area in 2024. The courts are better placed to consider whether the report was negligent in the way the data was reported.
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Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate this complaint about how the Council assessed Miss X’s contribution to her care costs. It is unlikely we would find fault with how the Council had made its decision or that an investigation would achieve a different outcome. Miss X’s mother, Mrs Y, can also ask the Council for an appeal through its financial assessment policy.
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Stockton-on-Tees Borough Council (25 001 262)
Statement Closed after initial enquiries Homelessness 28-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing and support needs. Part of the complaint is late and there are no good reasons to investigate now. There is insufficient evidence of fault with the Council’s handling of her homelessness application to justify our involvement.
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Torridge District Council (24 014 115)
Statement Not upheld Enforcement 28-Jul-2025
Summary: Mr J complained about the Council’s handling of planning applications and planning enforcement relating to the use and works at a neighbouring farm. He said as a result he had experienced distress and an impact on residential amenity. We found no fault, or not enough evidence of fault, in how the Council reached its decision it was not proportionate or expedient to take any action. We could not consider Mr J’s concerns about its decisions on planning applications and statutory nuisances as these had been subject to legal action.
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Surrey County Council (24 007 935)
Statement Upheld Special educational needs 28-Jul-2025
Summary: Mrs X complained about the Council’s handling of her son’s alternative provision and special educational needs provision after March 2024. We found the Council was at fault for not monitoring what provision the child received and if it was suitable for his needs. This meant that Mrs X’s son likely missed out on education and support he was entitled to. The Council agreed to apologise and pay Mrs X a remedy for the injustice she experienced.