Decision search
Your search has 54735 results
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Westminster City Council (25 005 145)
Statement Closed after initial enquiries Parking and other penalties 27-Jul-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice for stopping in a box junction. This is because the complainant could have appealed to the tribunal.
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Lancashire County Council (25 000 721)
Statement Closed after initial enquiries Residential care 27-Jul-2025
Summary: We will not investigate this complaint about the quality of care in a care home. We could not achieve anything meaningful by investigating the matter further.
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London Borough of Harrow (25 000 768)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of injustice caused by any fault which would warrant an investigation.
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London Borough of Haringey (25 001 448)
Statement Closed after initial enquiries Other 27-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s mismanagement of her late father Mr Y’s finances and benefit claims. An investigation by us could not achieve a worthwhile outcome, nor provide the outcomes Miss X seeks from her complaint.
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Worcestershire County Council (25 001 593)
Statement Upheld Special educational needs 27-Jul-2025
Summary: We will not investigate Ms M’s complaint about alternative provision for her son, B, because the Council has offered a satisfactory remedy.
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London Borough of Merton (25 001 694)
Statement Closed after initial enquiries Special educational needs 27-Jul-2025
Summary: We will not investigate Mrs M’s complaint about the Council’s decision not to pay for Spanish lessons for her son. There is not enough evidence of fault to justify an investigation, and we could not achieve the outcome Mrs M wants.
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Cheshire West & Chester Council (25 001 734)
Statement Closed after initial enquiries Special educational needs 27-Jul-2025
Summary: We will not investigate Ms M’s complaint about her son B’s education because there is nothing we could add to the Council’s response and our involvement would not lead to a different outcome. Ms M moved house in May 2024, so events after this are the responsibility of a different council.
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Bury Metropolitan Borough Council (25 001 735)
Statement Closed after initial enquiries Special educational needs 27-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council did not make the required arrangements for his child’s exams. This is because it is unlikely investigation by us would lead to a different outcome.
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Bedford Borough Council (24 013 793)
Statement Upheld Charging 27-Jul-2025
Summary: Mr X complained the Council has failed to properly complete his financial assessments or correctly consider his disability related expenses, which has resulted in unaffordable care charges and a substantial debt. We found the Council at fault for not identifying and assisting Mr X in managing his escalating debt, and for the delays in the complaint process. These faults have caused Mr X distress and frustration. The Council will apologise, make a payment and take action to improve communication between the finance team and adult social care team, and produce guidance for staff about managing debt for vulnerable adults.
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Salford City Council (25 001 260)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of her housing register application. There is insufficient evidence of fault and any outstanding injustice is insignificant enough to warrant our involvement.