Decision search
Your search has 54735 results
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Dudley Metropolitan Borough Council (24 018 697)
Statement Closed after initial enquiries Homelessness 28-Jul-2025
Summary: We will not investigate this complaint about how the Council considered Miss X’s housing application. This is because further investigation would not lead to a different outcome.
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Kingston Upon Hull City Council (24 018 813)
Statement Upheld Other 28-Jul-2025
Summary: Mr Y complains about the Council’s involvement with his family following a referral it received regarding his young child. There is fault because the Council did not speak with Mr Y about the referral and then created a safety plan which was one-sided and contained assumptions about Mr Y’s ability to parent. This caused avoidable and significant distress which the Council has already remedied with an apology, a symbolic payment of £1350 and reminders to relevant staff. This is an appropriate remedy.
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Kirklees Metropolitan Borough Council (24 019 512)
Statement Upheld Direct payments 28-Jul-2025
Summary: Mr X complained the Council changed the expenses it allowed under direct payments and its communication with him about this was poor. We upheld the complaint because communication was not in line with our expected standards. The Council will apologise, make a symbolic payment and issue Mr X with a comprehensive statement about the expenses the Council allows for Mr Y’s direct payment based on his current care and support plan.
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London Borough of Lambeth (24 020 224)
Statement Not upheld Council tax 28-Jul-2025
Summary: Ms X complained about the way the Council dealt with her Council Tax account and issued her with a summons. The Council has accepted it was at fault. It has already apologised to Ms X and offered her a payment in recognition of the distress caused which is suitable action for it to take. So, we have ended our investigation into the complaint.
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Cumberland Council (24 022 620)
Statement Closed after initial enquiries Pollution 28-Jul-2025
Summary: We will not investigate this complaint about how the Council investigated smoke nuisance. Further investigation would not lead to a different outcome.
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London Borough of Redbridge (24 023 354)
Statement Closed after initial enquiries Allocations 28-Jul-2025
Summary: We will not investigate Mrs X’s complaint about how the Council has dealt with her housing needs. This is because there is not enough evidence of fault by the Council to justify investigating and any injustice is not significant enough to justify our involvement.
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Liverpool City Council (25 000 113)
Statement Closed after initial enquiries Other 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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Mersey Care NHS Foundation Trust (FT) (25 000 113a)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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NHS Cheshire and Merseyside ICB (25 000 113b)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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Norfolk County Council (25 000 229)
Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate Mr X’s complaint about his mother Mrs Y’s domiciliary care, arranged by the Council. There is insufficient significant injustice to Mrs Y, Mr X or other family to warrant us investigating and investigation would not lead to a different outcome.