Decision search
Your search has 54735 results
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Kent County Council (25 001 733)
Statement Closed after initial enquiries Special educational needs 29-Jul-2025
Summary: We cannot investigate Miss X’s complaint about whether the Council provided a suitable education to a child with an Education Health and Care Plan during a Tribunal appeal. We cannot investigate issues which are not separable from that appeal.
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London Borough of Redbridge (25 001 747)
Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a footway crossing. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Redbridge (25 001 750)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council overpaid her for her services. The Council apologised, implemented service improvements, and reduced the amount it asked Mrs X to repay. An investigation by the Ombudsman is unlikely to achieve anything further.
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Leicestershire County Council (25 001 764)
Statement Closed after initial enquiries Child protection 29-Jul-2025
Summary: We will not investigate Mr X’s complaint about the child protection actions of the Council. The matters he complains of are matters he could have mentioned during court action, or are closely related to those matters. Some matters directly concern part of the court process, and we cannot investigate them.
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Isle of Wight Council (24 008 487)
Statement Upheld Special educational needs 29-Jul-2025
Summary: Mr X complained about how the Council handled his son, A’s, Education and Health Care needs assessment following an Order the Special Educational Needs and Disabilities Tribunal made in May 2024. We found the Council was at fault for the delay in finalising A’s needs assessment. The Council agreed to pay Mr X £300 to recognise the uncertainty the delay caused him.
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London Borough of Bexley (24 009 345)
Statement Upheld Homelessness 29-Jul-2025
Summary: Ms X complained about the Council’s handling of her homelessness application. She says the Council wrongly advised her to stay in the property even after the expiry of a valid eviction notice. She also says the Council failed to offer her temporary accommodation promptly which led to her getting into rent arrears after her landlord raised the rent and made the property unaffordable. We found the Council was at fault for not offering interim accommodation when Ms S became homeless. The Council agreed to apologise, pay her legal costs and pay her a remedy for the stress she experienced.
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London Borough of Southwark (24 014 256)
Statement Closed after initial enquiries Allocations 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing case, the actions of an occupational therapist, and that her representative was excluded from meetings and being involved. This is because the accepted fault did not cause any significant injustice. In addition, there is insufficient evidence of fault, and an investigation would not lead to any further findings or outcomes.
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Kirklees Metropolitan Borough Council (24 014 867)
Statement Upheld Assessment and care plan 29-Jul-2025
Summary: Mr X complained about the Council’s assessments of his daughter’s care needs, its delays, and not properly considering her needs for additional support. We found the Council at fault for the time taken to complete the assessments and its contact with Mr X about proposed changes to a care plan. This caused significant frustration, uncertainty and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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London Borough of Camden (24 015 788)
Statement Upheld Homelessness 29-Jul-2025
Summary: Mr D complained the Council left him in unsuitable temporary accommodation. I have found fault by the Council, it has agreed to pay Mr D £450 for the three months delay moving him to suitable temporary accommodation.
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Kirklees Metropolitan Borough Council (22 013 855)
Statement Upheld Special educational needs 29-Jul-2025
Summary: Mr and Mrs B complained the Council failed to ensure their son received the provision in his education, health and care plan, failed to put in place education when their son stopped attending school and delayed responding to their complaint. There is evidence Mr and Mrs B’s son did not receive all the one-to-one provision in his education, health and care plan, the Council failed to act appropriately when Mr and Mrs B’s son stopped attending school and the Council delayed responding to the complaint. That means Mr and Mrs B’s son missed out on education and special educational needs provision. An apology, payment to Mr and Mrs B and reminder to officers is satisfactory remedy.