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  • Somerset Council (24 021 928)

    Statement Closed after initial enquiries Drainage 29-Jul-2025

    Summary: We will not investigate this complaint about highway maintenance and drainage issues. This is because the courts are better placed to consider the matter.

  • London Borough of Hackney (24 023 291)

    Statement Upheld Homelessness 29-Jul-2025

    Summary: We have upheld Mr X’s complaint about a delay in carrying out a review of the suitability of his temporary accommodation. We will not investigate further because the Council has agreed to apologise and make a symbolic payment to remedy the uncertainty caused.

  • Peterborough City Council (25 000 061)

    Statement Closed after initial enquiries Other 29-Jul-2025

    Summary: We will not investigate Mr X’s complaint about a nursing assessment completed for his son. He says the assessment was not completed appropriately and the nurse provided unhelpful information. This is because there is insufficient evidence of fault. In addition, the alleged fault did not cause any significant injustice.

  • Rochdale Metropolitan Borough Council (25 000 429)

    Statement Closed after initial enquiries Charging 29-Jul-2025

    Summary: We will not investigate Mr B’s complaint about the Council’s decision not to fund travel costs to a day centre he chooses to attend outside of its area. Any injustice is not significant enough to justify our involvement. Further investigation would not lead to a different outcome.

  • Dorset Council (25 001 842)

    Statement Closed after initial enquiries Planning applications 29-Jul-2025

    Summary: We will not investigate this complaint about the way the Council is considering a planning application. Or about the Council withholding information. We do not consider the complainants have suffered a significant personal injustice as the Council has not decided the planning application. And they have already complained to the Information Commissioner about access to information.

  • Tamworth Borough Council (25 001 993)

    Statement Closed after initial enquiries Planning applications 29-Jul-2025

    Summary: We will not investigate this complaint about planning permission and enforcement of planning permission as the matter is out of time and there is insufficient injustice to warrant investigation.

  • London Borough of Merton (25 002 032)

    Statement Closed after initial enquiries Other 29-Jul-2025

    Summary: We will not investigate Mr F’s complaint because his objection to the company the Council proposed to carry out an independent investigation does not justify an investigation by us.

  • London Borough of Hillingdon (25 002 291)

    Statement Closed after initial enquiries Planning advice 29-Jul-2025

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s planning applications. This is because the alleged fault is not significant enough to warrant investigation and there is no basis for us to recommend the Council refunds Mr X’s application fees. If Mr X was unhappy with the length of time taken to deal with his planning applications it would have been reasonable for him to appeal.

  • Leeds City Council (25 002 577)

    Statement Closed after initial enquiries Enforcement 29-Jul-2025

    Summary: We will not investigate this complaint about the Council’s decision not to pursue enforcement action and the time it took to investigate. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. We will not investigate this complaint about the Council’s failure to ensure planning controls were met between 2015 and 2022. This complaint is late and there is no good reason to exercise discretion.

  • London Borough of Hounslow (25 002 678)

    Statement Closed after initial enquiries Council tax 29-Jul-2025

    Summary: We will not investigate Ms X’s complaint that the Council did not refund a council tax payment she made in error. This is because there is insufficient evidence of fault and it is unlikely investigation would achieve significantly more for Ms X as the Council has now refunded the payment.

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