Decision search
Your search has 54634 results
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Hertfordshire County Council (25 006 888)
Statement Closed after initial enquiries Drainage 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s delay in completing an investigation report in relation to a flooding incident in her home. This is because the matter Ms X complains of is more 12 months old. There are no good reasons why she did not complain sooner.
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Basingstoke & Deane Borough Council (25 007 146)
Statement Closed after initial enquiries Enforcement 24-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement matter and a planning application at a site near to the complainant’s home. The alleged faults in the handling of the planning application have not caused a significant injustice, and we are satisfied with the action the Council has taken in response to the breach of planning control.
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London Borough of Bexley (25 007 297)
Statement Closed after initial enquiries Parking and other penalties 24-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of a Penalty Charge Notice because Mr X has used his right of appeal to London Tribunals. We will not investigate his concerns about the Council’s failure to accept the Tribunal’s decision as there is not enough evidence of fault and the issue does not cause him significant injustice.
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London Borough of Islington (25 005 844)
Statement Closed after initial enquiries Council tax 24-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council giving her inaccurate information about her council tax. This is because it is reasonable to expect her to appeal to the Valuation Tribunal.
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Staffordshire County Council (25 006 136)
Statement Closed after initial enquiries School transport 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council refusing to provide her child with transport to school. This is because there is not enough evidence of fault by the Council.
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Hyndburn Borough Council (25 006 358)
Statement Closed after initial enquiries Council tax 24-Sep-2025
Summary: We will not investigate this complaint about the Council sending letters meant for Miss X’s former partner to her address. This is because the complaint relates to misuse of personal data and is best placed for the Information Commissioner’s Office.
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Cheshire East Council (25 006 381)
Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2025
Summary: We will not investigate Miss Y’s complaint about highway maintenance and road closures near her home. This is because there is not enough evidence of fault to justify investigation.
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London Borough of Croydon (25 006 393)
Statement Closed after initial enquiries Allocations 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application and her unsuccessful bids on two properties in 2023. This is because the complaint is late and there are no good reasons for us to exercise discretion.
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Essex County Council (25 005 351)
Statement Closed after initial enquiries Child protection 24-Sep-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because there is not enough evidence of fault by the Council to warrant our involvement.
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Stockton-on-Tees Borough Council (24 020 449)
Statement Upheld Safeguarding 24-Sep-2025
Summary: We will not investigate a council and care homes over the care of Mr X, Mrs X’s husband. Mrs X says the faults in care led to her husband’s death and for distress for her. There were faults admitted by the council and care homes. However, both organisations have taken action to prevent the faults happening for other care home residents. An investigation would be unlikely to find the faults caused Mr X’s death or achieve more for Mrs X than the work the council and care homes have already carried out.