Decision search
Your search has 54634 results
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Wigan Metropolitan Borough Council (25 006 288)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control and a retrospective planning application. This is because part of the complaint is late, and the complainant had the right to appeal to the Planning Inspector. It is unlikely we could add to the Council’s response in relation to the remaining issues complained about.
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Dudley Metropolitan Borough Council (25 006 359)
Statement Closed after initial enquiries Child protection 29-Sep-2025
Summary: We cannot investigate Mr X’s complaint about his children being removed from his care and not returned to him because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Surrey County Council (25 005 178)
Statement Closed after initial enquiries Special educational needs 29-Sep-2025
Summary: We cannot investigate most of Mrs X’s complaint about her child’s Education, Health and Care Plan because she appealed to the SEND Tribunal. We will not investigate part of her complaint because the Information Commissioner’s Office is better suited. The Council apologised for its poor communication, so an investigation by the Ombudsman into that matter is unlikely to achieve anything further.
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Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate Ms X’s complaint about alleged bias in how the Council awards contracts for alternative educational provision. There is insufficient evidence of fault and an investigation would not lead to a different outcome.
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Milton Keynes Council (25 005 435)
Statement Closed after initial enquiries Special educational needs 29-Sep-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to amend her child’s Education Health and Care Plan in line with a tribunal order. This is because she has commenced court proceedings about the same matters.
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Wiltshire Council (25 005 470)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate this complaint from 2023 about the safety of a pedestrian refuge island. This is because the complaint is late and there are no good reasons for us to exercise discretion.
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Lancashire County Council (24 002 668)
Statement Upheld Alternative provision 29-Sep-2025
Summary: The Council was at fault. It did not complete Miss X’s child, Y’s annual review in 2023 and delayed completing Y’s next annual review. It failed to make a decision on amendments to Y’s Education, Health and Care (EHC) Plan and subsequently delayed issuing it. The Council also failed to monitor Y’s alternative provision package. These faults caused Miss X frustration, distress and uncertainty and impacted on Y’s education. The Council will apologise to Miss X and make a symbolic payment to her. The Council has already put in place actions to improve its service.
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Gloucestershire County Council (24 002 984)
Statement Upheld Child protection 29-Sep-2025
Summary: Ms B complained about the Council’s children services following a child protection intervention. We upheld the complaint. While we found the Council had evidence that justified placing Ms B’s children on child protection plans, there were later faults in its case management. Some of these it had previously recognised. But our investigation found specific flaws around the circumstances where Ms B’s son entered foster care for a time. We considered this caused injustice, as distress. The Council accepted these findings and at the end of this statement, we set out action it has agreed to remedy that injustice.
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London Borough of Newham (24 006 226)
Statement Upheld Homelessness 29-Sep-2025
Summary: Ms X complained about the Council’s handling of her temporary homeless accommodation. We found fault because Ms X and her family have been living in unsuitable accommodation since June 2021. This caused Ms X and her family avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make symbolic payments to her and update her on its current position in finding her new accommodation.
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Hampshire County Council (24 012 589)
Statement Upheld Alternative provision 29-Sep-2025
Summary: Mrs X complained the Council delayed putting alternative provision arrangements in place when her child Z stopped attending school and did not fully secure the provision in Z’s EHC Plan. Mrs X also complained the Council delayed deciding an application for transport assistance, and about the Council’s communication and complaints handling. We have found the Council at fault. We find Z’s missed education provision is likely to be offset by future provision, mitigating this injustice. However, there is a shortfall in therapy provision yet to be addressed. We also find Mrs X experienced avoidable distress and uncertainty because of the Council’s faults. The Council has agreed to provide a written apology and pay a symbolic financial remedy to recognise Mrs X’s avoidable distress. The Council has also agreed to decide Mrs X’s application for transport assistance and set out a proposal to offset Z’s lost therapy provision over upcoming academic years.