Decision search
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Nuneaton & Bedworth Borough Council (25 007 686)
Statement Closed after initial enquiries Refuse and recycling 10-Nov-2025
Summary: We will not investigate this complaint about how the Council failed to complete assisted bin collections. This is because further investigation would not lead t a different outcome.
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Sefton Metropolitan Borough Council (25 007 748)
Statement Closed after initial enquiries Building control 10-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mrs X by investigating it further.
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Royal Borough of Kensington & Chelsea (25 007 780)
Statement Closed after initial enquiries Allocations 10-Nov-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation and the Council’s decision regarding her priority level on its housing register. This is because the first part of her complaint is late, and there is not enough evidence of fault to warrant investigating the second part of her complaint.
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London Borough of Hillingdon (25 007 916)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate Mr X’s complaint about nursery charges. It is unlikely we would find fault which caused Mr X to be wrongly charged.
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Bracknell Forest Council (25 008 431)
Statement Closed after initial enquiries Special educational needs 10-Nov-2025
Summary: We will not investigate this complaint about the process followed by the Council in reaching its decision about the special educational needs (SEN) provision required for Mr X’s child. How the Council reached its decision is closely linked to the decision itself, in respect of which Mr X has used his right to appeal to the Special Educational Needs and Disability Tribunal.
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Norfolk County Council (25 015 344)
Statement Upheld Other 10-Nov-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by providing a proportionate remedy for the injustice caused to Mr X.
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Suffolk County Council (25 015 412)
Statement Upheld Other 10-Nov-2025
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
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Norfolk County Council (25 015 438)
Statement Upheld Other 10-Nov-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by providing a proportionate remedy for the injustice caused to Mr X.
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Bury Metropolitan Borough Council (25 015 804)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate how the Council dealt with Mr X’s subject access requests as this is best dealt with by the Information Commissioner's Office.
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London Borough of Hammersmith & Fulham (25 016 822)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate how the Council dealt with Mrs X’s subject access request as this is best dealt with by the Information Commissioner's Office.