Bolton Metropolitan Borough Council (24 017 980)

Statement Upheld Building control 25-Nov-2025

Summary: Mr X complained the Council failed to progress his complaint about a building control breach in a timely manner. The Council took over two years to make any meaningful progress on Mr X’s complaint. This is fault and caused Mr X undue distress, uncertainty and frustration. The Council agreed to apologise to Mr X and make a payment to recognise the distress caused by the delay. We have also made a service improvement recommendation to reduce the risk of reoccurrence.

Spelthorne Borough Council (25 005 391)

Statement Closed after initial enquiries Building control 25-Nov-2025

Summary: We will not investigate this complaint about a building control matter. This is because we cannot determine whether the work complained about is compliant with the Building Regulations and we cannot therefore achieve any worthwhile outcome for Mr X.

London Borough of Harrow (25 012 549)

Statement Closed after initial enquiries Building control 25-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Sefton Metropolitan Borough Council (25 007 748)

Statement Closed after initial enquiries Building control 10-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mrs X by investigating it further.

South Holland District Council (25 010 153)

Statement Closed after initial enquiries Building control 28-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

London Borough of Waltham Forest (24 016 596)

Statement Upheld Building control 14-Oct-2025

Summary: Mr B complained that the Council had failed to take action to enforce a section 215 notice regarding the external condition of the property he lives in. We found the Council delayed in reaching a decision not to take enforcement action. This caused Mr B uncertainty and distress. The Council has agreed to apologise to him and make a symbolic payment of £150.

London Borough of Brent (25 006 148)

Statement Closed after initial enquiries Building control 14-Oct-2025

Summary: We will not investigate this complaint that the Council failed to correctly inspect Ms X’s neighbour’s electrical wiring. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Solihull Metropolitan Borough Council (25 006 678)

Statement Closed after initial enquiries Building control 30-Sep-2025

Summary: We will not investigate Miss X’s complaint about how the Council carried out building control inspections. This is because we do not start an investigation where there is not enough evidence of fault or when an investigation is unlikely to lead to a different outcome.

London Borough of Brent (25 005 033)

Statement Closed after initial enquiries Building control 10-Sep-2025

Summary: We will not investigate this complaint about the conduct of a Council officer during a telephone call with the complainant. We consider there is no worthwhile outcome achievable by our investigation.

Sheffield City Council (24 022 111)

Statement Upheld Building control 04-Sep-2025

Summary: Mrs X complained the Council delayed issuing building control approval. There was delay as it took over seven months for the application to be approved. This delayed Mrs X’s building work and caused frustration. The Council will make a payment to recognise the distress caused.