South Norfolk District Council (25 012 545)

Statement Closed after initial enquiries Building control 20-Jan-2026

Summary: We will not investigate this complaint about the Council approving building works which the complainant says are defective. It is reasonable to expect the complainant to have complained to us again sooner, and it is unlikely an investigation would achieve a worthwhile outcome for them.

Basingstoke & Deane Borough Council (25 012 986)

Statement Closed after initial enquiries Building control 15-Jan-2026

Summary: We will not investigate this complaint about the Council’s consideration of Ms X’s reports of building control and noise concerns at her neighbour’s property. Her complaints are too late, and we have seen no reason why she could not have complained to us much sooner. Also, I have not seen enough evidence of fault in the way the Council considered her report of unprofessional conduct by officers to justify an investigation on this point.

Leeds City Council (25 003 386)

Statement Not upheld Building control 12-Jan-2026

Summary: Mr X complained Council building control inspectors failed to carry out enough inspections of extensions, failed to follow up on issues identified, failed to keep satisfactory records and failed to complete a final inspection. There is no fault by the Council.

Manchester City Council (24 023 475)

Statement Not upheld Building control 05-Jan-2026

Summary: Mr X complains about the way the Council removed a dangerous wall at his property and charged him the costs of the work. We find no evidence of fault in the way the Council dealt with the matter. So, we have completed our investigation.

Wakefield City Council (25 010 206)

Statement Closed after initial enquiries Building control 15-Dec-2025

Summary: We will not investigate Mr X’s complaint that his property has been damaged by Council-owned trees. This is because his complaint is late and we have seen no reason why he could not have complained to us much sooner.

East Lindsey District Council (25 014 280)

Statement Closed after initial enquiries Building control 05-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

London Borough of Harrow (25 012 549)

Statement Closed after initial enquiries Building control 25-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Bolton Metropolitan Borough Council (24 017 980)

Statement Upheld Building control 25-Nov-2025

Summary: Mr X complained the Council failed to progress his complaint about a building control breach in a timely manner. The Council took over two years to make any meaningful progress on Mr X’s complaint. This is fault and caused Mr X undue distress, uncertainty and frustration. The Council agreed to apologise to Mr X and make a payment to recognise the distress caused by the delay. We have also made a service improvement recommendation to reduce the risk of reoccurrence.

Spelthorne Borough Council (25 005 391)

Statement Closed after initial enquiries Building control 25-Nov-2025

Summary: We will not investigate this complaint about a building control matter. This is because we cannot determine whether the work complained about is compliant with the Building Regulations and we cannot therefore achieve any worthwhile outcome for Mr X.

Sefton Metropolitan Borough Council (25 007 748)

Statement Closed after initial enquiries Building control 10-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mrs X by investigating it further.