Recent statements in this category are shown below:

  • Rother District Council (18 015 743)

    Statement Not upheld Other 04-Feb-2020

    Summary: There was no fault in the Council's decision to introduce a Public Space Protection Order. For this reason, the Ombudsman has completed his investigation.

  • Dorset Council (19 009 792)

    Statement Not upheld Other 04-Feb-2020

    Summary: There was no fault by the Council, in this complaint about the costs of a funeral. For this reason, the Ombudsman has completed his investigation.

  • Chichester District Council (19 009 739)

    Statement Not upheld Other 17-Jan-2020

    Summary: Mr B complains on behalf of his wife, Mrs B, that the Council has not responded to her complaint about its failure to delete her employment details from its records. Mr B complained to the Council that it used her employment details to wrongly apply for an attachment to earnings order. The Ombudsman has discontinued the investigation because there is another body better placed to consider this complaint; the Information Commissioner.

  • London Tribunals (19 013 345)

    Statement Upheld Other 15-Jan-2020

    Summary: The Ombudsman will not investigate this complaint that the Authority failed to respond to the complainant's letters and emails. This is because the matter has been resolved.

  • Cheshire East Council (19 004 276)

    Statement Not upheld Other 07-Jan-2020

    Summary: Mr B complains that the Council has refused to pay a community grant of £10,000 which it had agreed to provide to the local parish church. The Ombudsman considers that the Council was not at fault in refusing to pay the grant on the basis that the terms had not been complied with.

  • Eastleigh Borough Council (19 000 723)

    Statement Not upheld Other 07-Jan-2020

    Summary: Mrs X says the Council did not follow proper process when consulting about changes it made to local boundaries. The Ombudsman does not find the Council at fault.

  • Gloucestershire County Council (18 019 571)

    Statement Not upheld Other 02-Jan-2020

    Summary: The Ombudsman has discontinued his investigation as Mrs X has issued a letter of claim against the Council which covers the same issues subject to our investigation.

  • London Borough of Croydon (18 017 181)

    Statement Not upheld Other 29-Dec-2019

    Summary: There is no evidence of fault in how the coroner's office stored the body the complainant's late husband.

  • Wiltshire Council (19 004 986)

    Statement Not upheld Other 16-Dec-2019

    Summary: Ms B complains the Council has not properly responded to her complaints about compliance with building regulations in her flat and a neighbouring flat. Ms B says this means she suffers from noise and odours from the neighbouring flat and shops below. The Ombudsman does not find fault in how the Council responded to Ms B's complaint. We will not investigate concerns around her own flat as any change of use happened before she bought the property.

  • London Borough of Haringey (18 011 894)

    Statement Upheld Other 12-Dec-2019

    Summary: Mr B complains the coroner's office gave him incorrect information about which registry office to attend to register his mother's death. The office accepted fault during its complaint procedure. Mr B also complains about the Council's complaint handling. There was fault in the way the coroner's service handled the complaint. The service has agreed to take action to remedy the injustice caused by this fault.