North Yorkshire Fire & Rescue Authority (24 023 273)

Statement Not upheld Other 12-May-2026

Summary: Mr X complained about the Council’s failure to act in response to his report of a fire safety risk at a holiday let. We did not find the Authority to be at fault because it took action in accordance with national guidance and local policy.

Sandwell Metropolitan Borough Council (25 020 927)

Statement Closed after initial enquiries Other 12-May-2026

Summary: We will not investigate Mrs X’s complaint about how the Council responded to her request for information. This is because complaints about access to information are best considered by the Information Commissioner.

Cheshire West & Chester Council (25 024 291)

Statement Closed after initial enquiries Other 12-May-2026

Summary: We will not investigate Ms X’s complaint about how the Council proposes to deal with her complaint about a senior council official. This is because we cannot achieve the outcome she seeks.

Hartlepool Borough Council (25 022 162)

Statement Closed after initial enquiries Other 12-May-2026

Summary: We will not investigate Miss X’s complaint. This is because her complaint about data matters is best considered and decided by the Information Commissioner’s Office and there is no sign of fault in the Council’s decision not to consider her data complaint via its corporate complaints procedure.

London Fire Commissioner (25 031 351)

Statement Closed after initial enquiries Other 12-May-2026

Summary: We will not investigate this complaint from Miss X about the London Fire Brigade’s handling of her complaint concerning the conduct of firefighters and the subsequent complaints process. This is because we could not add to the investigation already carried out by the Brigade or achieve a different outcome.

Royal Borough of Windsor and Maidenhead Council (25 020 369)

Statement Closed after initial enquiries Other 10-May-2026

Summary: We cannot investigate Mrs X’s complaint about the actions of a Council contractor’s worker outside of his work role. This is because the matter complained about is not an administrative function of the Council.

Surrey County Council (25 026 124)

Statement Closed after initial enquiries Other 10-May-2026

Summary: We will not investigate this complaint about data handling matters, or the Council’s decision on how it responded to Mrs X about those matters. There is another body better placed to consider a complaint about data handling concerns and there is no worthwhile outcome achievable by investigating complaint handling procedures in isolation of the substantive issue.

Royal Borough of Kingston upon Thames (25 027 475)

Statement Closed after initial enquiries Other 07-May-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to move to an online complaint handling system. A further investigation is unlikely to achieve anything worthwhile.

London Borough of Harrow (25 028 483)

Statement Closed after initial enquiries Other 07-May-2026

Summary: We will not investigate Ms X’s complaint about how the Council handled her Subject Access Request (SAR) or her concerns about her child’s Education, Health and Care Plan (EHCP) provision. The Council has now responded to the SAR, the Information Commissioner’s Office (ICO) has already considered the matter, and further investigation by us would not lead to a different outcome. The issues about EHCP provision have not been through the Council’s complaints process.

London Borough of Havering (26 002 272)

Statement Closed after initial enquiries Other 07-May-2026

Summary: We will not investigate Mrs B’s complaint about the Council’s delay responding to her subject access request. This is because the Information Commissioner is in the best position to consider this complaint.