Summary: We will not investigate this complaint about the accuracy of information the Council holds, or how it dealt with Miss X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection. 

The complaint

1. Miss X complains the Council holds inaccurate information about her which it has shared in reports with other agencies. Miss X complains the Council then refused to investigate her resulting complaint.
2. Miss X says this caused distress.
3. Miss X wants the Council to properly investigate her complaint about the matter.

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The Ombudsman’s role and powers

4. We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service but must use public money carefully. We do not start or continue an investigation if we decide there is another body better placed to consider this complaint. (Local Government Act 1974, section 24A(6), section 34(B))
5. We normally expect someone to refer the matter to the Information Commissioner if they have a complaint about data protection. However, we may decide to investigate if we think there are good reasons. (Local Government Act 1974, section 24A(6), as amended)
6. We will not usually investigate complaint handling if we are not investigating the rest of the complaint. This is because there is not usually enough injustice to justify us doing so. We collect information about particularly poor complaint handling practice and report this back to organisations. (Local Government Act 1974, section 24A(6), section 34B(8))

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How I considered this complaint

7. I considered information provided by Miss X.
8. I considered the Ombudsman’s Assessment Code.

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My assessment

9. The Information Commissioner’s Office (ICO) enforces data protection legislation. The ICO can investigate complaints about data protection.
10. We will not investigate this complaint. The ICO is better placed to consider and decide data protection complaints, and it is reasonable to expect Miss X to complain to the ICO.
11. It is not a good use of public resources to investigate complaints about complaint procedures if we decide not to deal with the substantive issue.

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Final decision

12. We will not investigate Miss X’s complaint because the ICO is better placed to consider and decide data protection complaints.

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Investigator's decision on behalf of the Ombudsman