Kent County Council (25 023 593)

Statement Closed after initial enquiries Leisure and culture 03-Mar-2026

Summary: We will not investigate Mr B’s complaint about the Council’s decision to reduce the number of computers available at libraries. This is because Mr B may complain to the Secretary of State, who is in the best position to consider this matter.

Kingston Upon Hull City Council (25 005 636)

Statement Upheld Leisure and culture 26-Feb-2026

Summary: Mrs X and her sports team were caused frustration, distress and uncertainty because of the way the Council maintained a sports pitch and responded to her complaint.

Blackburn with Darwen Council (25 017 136)

Statement Closed after initial enquiries Leisure and culture 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to oversee a local group’s activities in a public space. This is because an investigation would be unlikely to find fault with the Council’s actions.

Chelmsford City Council (25 019 023)

Statement Closed after initial enquiries Leisure and culture 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s enforcement of its membership and freeze policies. This is because an investigation would be unlikely to find fault with the Council’s actions.

Medway Council (25 019 147)

Statement Closed after initial enquiries Leisure and culture 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to properly investigate an incident that took place involving Mrs X’s child at a local leisure centre. This is because an investigation would not result in a different outcome.

Shropshire Council (25 002 450)

Statement Closed after initial enquiries Leisure and culture 23-Feb-2026

Summary:Miss X complains that the Council’s leisure centre charged her £500 for a period when her grandson was not receiving swimming lessons. She also says staff were rude and have ignored her during the complaints process. Miss X says this caused her a financial loss and she is seeking an apology and a £500 refund.

London Borough of Hounslow (25 018 751)

Statement Closed after initial enquiries Leisure and culture 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to remove Mr X from an allotment waiting list. This is because an investigation would be unlikely to find fault with the Council’s actions.

Great Yarmouth Borough Council (25 008 852)

Statement Not upheld Leisure and culture 18-Feb-2026

Summary: There was no fault in the Council’s decision to mostly close a public toilet block, or its explanation for why the disabled cubicle was unavailable on a particular day. We have therefore completed our investigation.

Westmorland and Furness Council (25 014 477)

Statement Closed after initial enquiries Leisure and culture 12-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to complete an Environmental Impact Assessment in a local park. This is because there is not enough evidence of fault.

Hyndburn Borough Council (25 019 268)

Statement Closed after initial enquiries Leisure and culture 12-Feb-2026

Summary: We will not investigate this complaint about park benches in a local park. This is because an investigation would be unlikely to find fault with the Council’s actions.