Recent statements in this category are shown below:
Statement Not upheld Leisure and culture 20-Jan-2021
Summary: Mrs C complains the Council failed to consult her and other hirers of a leisure centre about the decision it made to permanently close an access door to the centre. We have been unable to find fault in the Council's decision making.
Statement Not upheld Leisure and culture 06-Jan-2021
Summary: Mr B complained that the Council had taken insufficient action to address problems of anti-social behaviour and dangerous parking when sports matches were played at his local park. He also complained that it had not adequately addressed his concerns about flooding of his garden. We have not found fault with the actions the Council took.
Statement Upheld Leisure and culture 27-Nov-2020
Summary: Mrs Y complains the Council failed to give her important information, affecting the location of her beach hut, before she accepted its offer of a site there. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by paying Mrs Y £2,870 to reimburse the costs she incurred and reflect the avoidable time and trouble its fault caused her.
Statement Upheld Leisure and culture 16-Nov-2020
Summary: Mrs B complains about the Council's actions in banning her from two of its leisure centres. The Ombudsman finds there was fault by the Council in this matter, in its failure to conduct reviews of the bans imposed and in its complaint handling. As a result. Mrs B was caused injustice for which a remedy has been agreed.
Statement Not upheld Leisure and culture 09-Oct-2020
Summary: Mr C complained about noise and other disturbance from two large events held in a park near to his property in 2019. We are unable to find fault with the actions of the Council.
Statement Not upheld Leisure and culture 06-Oct-2020
Summary: Ms X complains the Council did not deal with a dispute about her allotment properly. The Council is not at fault.
Statement Upheld Leisure and culture 17-Sep-2020
Summary: The Council wrongly refused to investigate a complaint from an allotment holder that an Allotment Association was in breach of its lease with the Council. The Council did not check if the Association had correctly ended a tenancy. This caused injustice as the allotment holder missed the opportunity to resolve the complaint without losing her allotments. The Council will apologise, make a payment, and carry out an investigation.
Statement Not upheld Leisure and culture 27-Aug-2020
Summary: Mr B complains the Council allowed an events company to erect a marquee in front of holiday apartments he owns and lets. Mr B says the marquee blocked the view from the holiday apartments and affected his ability to let them, resulting in financial loss. The Ombudsman has completed its investigation and found no evidence of fault by the Council.
Statement Upheld Leisure and culture 06-Aug-2020
Summary: Mrs X complained about how the Council ended the allotment tenancy she held on behalf of a charity. The Council was not at fault for how it ended the tenancy. It was at fault for failing to send Mrs X an updated tenancy but that did not cause an injustice.
Statement Upheld Leisure and culture 18-Jun-2020
Summary: Mr S complains that the Council delayed in installing the agreed signage at the nearby recreation ground and that the new signage wrongly restricts dog-walkers access to the whole cricket pitch area. The Council was at fault in that it delayed installing signage and miscommunicated its intentions in respect of the wording. The Ombudsman considers that the replacement of the signage, once the Council has introduced a new Public Space Protection Order later this year, is a suitable response to Mr S's complaint.