Decision search
Your search has 52604 results
-
Southend-on-Sea City Council (24 017 502)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Miss X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault. It failed to issue Y’s EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the loss of provision and the distress, frustration and uncertainty caused.
-
Calderdale Metropolitan Borough Council (24 018 514)
Statement Not upheld Alternative provision 23-Jun-2025
Summary: The Council was not at fault in how it decided it did not owe Ms X’s child, W, the duty to arrange alternative education provision when W stopped attending school. This means it was also not at fault in how it secured the special educational provision in W’s Education, Health and Care Plan. We cannot investigate the other matters Ms X complained about.
-
Bath and North East Somerset Council (24 019 374)
Statement Upheld Parking and other penalties 22-Jun-2025
Summary: Mr X complained the Council and bailiffs acting on its behalf, wrongly enforced a Penalty Charge Notice for a traffic offence which was committed by a different person with the same name. We upheld the complaint. The Council will apologise, make a payment for the avoidable distress, inconvenience and time and trouble. The Council will also review its computer system.
-
Statement Closed after initial enquiries Domiciliary care 22-Jun-2025
Summary: We will not investigate this complaint about the Care Provider allegedly losing Ms Y’s key. The small claims court is best placed to consider the claim for the cost of replacement locks.
-
Herefordshire Council (24 022 064)
Statement Closed after initial enquiries Antisocial behaviour 22-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about noise disturbance. There is insufficient evidence of fault in its statutory nuisance decision. The Council has offered Mr X a suitable remedy for delay and poor communication. An investigation would not lead to a different outcome.
-
Birmingham City Council (24 022 196)
Statement Closed after initial enquiries Allocations 22-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council did not accept his housing register application. There is not enough evidence of fault to justify our involvement.
-
Norfolk County Council (24 022 234)
Statement Upheld Other 22-Jun-2025
Summary: We will not investigate this complaint about the Council’s support to Mrs X in relation to a child. The Council has agreed to take steps to remedy any injustice to Mrs X and there are no wider public interest issues to justify investigating further.
-
Dacorum Borough Council (24 022 465)
Statement Closed after initial enquiries Allocations 22-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to deal with problems Mr X has reported about his tenancy since 2022. We cannot investigate complaints about the actions of a social housing landlord with regard to tenancy management, repairs and direct management moves. We also cannot investigate Mr X’s compalint about the Council serving him with a Community Protection Notice. It was reasonable for Mr X to appeal the Notice if he wished to challenge it.
-
Lewes District Council (24 022 501)
Statement Closed after initial enquiries Homelessness 22-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application and for not supporting him with his homelessness. This is because there is insufficient evidence of fault.
-
Hampshire County Council (24 022 509)
Statement Closed after initial enquiries Other 22-Jun-2025
Summary: We cannot investigate Mrs X’s complaint the Council failed to follow its complaint procedure. That is because Mrs X has started legal action against the Council.