Decision search
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Wiltshire Health and Care (24 005 840c)
Statement Upheld Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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Derbyshire County Council (24 009 522)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Miss B complained about the Council’s handling of her child, Y’s, annual review and personal budget. We find the Council at fault for delays in the annual review process and for failing to review the personal budget at the agreed time. This caused Y and Miss B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment to Miss B and complete service improvements to remedy the injustice caused.
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Statement Not upheld Charging 30-Jun-2025
Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.
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Dorset County Hospital NHS Foundation Trust (24 010 003a)
Statement Upheld Hospital acute services 30-Jun-2025
Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.
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Eastbourne Borough Council (24 012 621)
Statement Upheld Homelessness 30-Jun-2025
Summary: Miss X complained the Council failed to properly consider her housing application and failed to respond to her contacts appropriately. We found there was no fault in communication with Miss X, but the Council could not evidence that it had properly considered changes of circumstances Miss X raised with the Council and medical evidence she submitted. We recommended an apology, corrective action and a review of some of the Council’s procedures.
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Oxfordshire County Council (24 023 038)
Statement Upheld Child protection 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to concerns he raised about his children’s welfare. This is because the Council has already investigated using the three-stage Children Act complaint procedure and we could not add to that investigation. Additionally, the Council will take action to remedy the injustice caused by delays in that procedure.
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Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We will not investigate this complaint about the Care Provider’s decision to outsource services it provided to residents of its adjacent independent living apartments. There is insufficient evidence the Care Provider’s actions amount to fault.
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Coventry City Council (24 023 250)
Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council did not respond to his telephone calls reporting noise nuisance. Further investigation would not lead to a different outcome.
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Wiltshire Council (24 023 461)
Statement Closed after initial enquiries Special educational needs 29-Jun-2025
Summary: We will not investigate this complaint about an alleged safeguarding failure by the Council. There is not enough evidence of fault by the Council to warrant our further involvement. Matters concerning data protection would be better raised with the Information Commissioner as they have powers to order disclosure and to impose penalties for deletion that we lack.
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Redcar & Cleveland Council (25 000 068)
Statement Closed after initial enquiries Planning applications 29-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting the decision.