Decision search
Your search has 52604 results
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Hampshire County Council (25 000 171)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his car by the Council’s contractor and the outcome of his claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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North Somerset Council (25 000 278)
Statement Closed after initial enquiries Disabled children 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue his son with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.
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Surrey Heath Borough Council (24 019 239)
Statement Closed after initial enquiries Refuse and recycling 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s missed bin collections. This is because the Council has carried out remedial visits to empty his bins and agreed to monitor his collections to reduce the likelihood of any further issues. This is a suitable outcome for Mr X and it is unlikely investigation would achieve anything more for him.
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Derbyshire County Council (24 019 252)
Statement Upheld Special educational needs 29-Jun-2025
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Manchester City Council (24 019 837)
Statement Upheld School transport 29-Jun-2025
Summary: Miss B complained the Council refused to provide home to school transport for her child, C who has special educational needs and a blue badge. The Council was at fault in how it made and explained its decision. It failed to properly consider C’s ability to walk safely in its decision making. The Council will apologise and pay Miss B £100 for the frustration and uncertainty caused. It will undertake a fresh stage two appeal using new panel members and arrange training for relevant school transport staff and panel members.
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Essex County Council (24 021 666)
Statement Closed after initial enquiries Direct payments 29-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to stop direct payments. This is because some complaint matters are late and there is no good reason to exercise discretion to consider them. In addition, of the matters remaining, there is not enough evidence of fault.
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Nottinghamshire County Council (24 021 981)
Statement Closed after initial enquiries Charging 29-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council providing incorrect information about her son’s care costs. She says the Council told her he would not need to contribute anything. This is because her complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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North Norfolk District Council (24 022 065)
Statement Closed after initial enquiries Council tax 29-Jun-2025
Summary: We will not investigate Mrs X’s complaint about Council Tax and Non-domestic rates liability. This is because parts of the complaint has been considered in Court proceedings and the law does not allow us to investigate in these circumstances. And parts of the complaint about billing faults are late and there are no good reasons why they could not have been made sooner.
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Plymouth City Council (24 022 466)
Statement Closed after initial enquiries Transport 29-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council's decision to refuse to renew her Blue Badge. There is insufficient evidence of fault to warrant an investigation.
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Stockport Metropolitan Borough Council (24 022 469)
Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We will not investigate this complaint about supported living. Further investigation would not lead to a different outcome.