Decision search
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Northumberland County Council (25 001 053)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2025
Summary: We will not investigate this complaint about enforcement of a Council tax debt because there is no evidence of fault by the Council.
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Birmingham City Council (25 001 213)
Statement Closed after initial enquiries Refuse and recycling 19-May-2025
Summary: We cannot investigate Mr X’s complaint that the Council failed to collect his household waste. This is because the matter relates to industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.
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Melton Borough Council (25 001 948)
Statement Closed after initial enquiries Planning applications 19-May-2025
Summary: We will not investigate this complaint about comments published on the Council’s website about a planning application. This is because we are unlikely to find fault.
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London Borough of Enfield (25 002 621)
Statement Closed after initial enquiries Parking and other penalties 19-May-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for him to put in an appeal to London Tribunals.
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Shropshire Council (25 002 672)
Statement Closed after initial enquiries Trees 19-May-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his application to remove a protected tree. This is because Mr B has appealed to the Planning Inspector. We do not have the power to investigate Mr B’s complaint about the Planning Inspector’s handling of his appeal.
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Newcastle upon Tyne City Council (24 008 017)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this about how the Council has carried out a financial assessment to determine the complainant’s contribution charges for care. This is there is insufficient evidence of fault by the Council to warrant investigation.
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London Borough of Hillingdon (24 008 118)
Statement Upheld Homelessness 18-May-2025
Summary: Ms X complained the Council failed to consider or make reasonable adjustments when she asked it for homelessness support. Ms X also said the Council communicated poorly and failed to offer any advice or help with her housing circumstances. We have found the Council at fault for failing to have regard for its duty to consider and make reasonable adjustments in Ms X’s case. We have also found the Council at fault for its communication and for how it managed Ms X’s homelessness approach. The Council has agreed to apologise to Ms X and pay a financial remedy in recognition of her avoidable distress, frustration and uncertainty. The Council has also agreed to provide guidance to officers and review ways it can improve its procedures.
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Durham County Council (24 009 519)
Statement Upheld Assessment and care plan 18-May-2025
Summary: Ms D complained the Council ignored her requests to discuss her mother’s (Ms M’s) return home after being told she needed to be in a care home. This caused Ms D and her mother emotional distress and potential financial distress for Ms M. The Council is at fault for poor communication and failing to proactively manage Ms M’s assessment. This has caused Ms M and Ms D distress. I have recommended a package of remedies.
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Norfolk County Council (24 010 217)
Statement Upheld Special educational needs 18-May-2025
Summary: Mrs X complained about the Council’s handling of her son, Y’s, education. There was fault in the way the Council did not pay the backdated free school meals payment it agreed to and delayed responding to the complaint. This frustrated Mrs X. The Council should apologise, make a financial payment and provide guidance to its staff.
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Kingston Upon Hull City Council (24 011 358)
Statement Not upheld Friends and family carers 18-May-2025
Summary: Ms X complained the Council incorrectly deducted the value of benefits she claimed from payments it made to her for caring for two children under a residency order between 2010 and 2019. We ended the investigation because Ms X’s complaint was late and there was insufficient evidence of fault to justify investigating.