Decision search
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Sunderland City Council (25 000 936)
Statement Closed after initial enquiries Parking and other penalties 20-May-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and because the matter is currently being considered in court.
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Hinckley & Bosworth Borough Council (25 001 127)
Statement Closed after initial enquiries Council tax 20-May-2025
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.
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Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Maidstone Grammar School For Girls (25 002 629)
Statement Closed after initial enquiries School admissions 20-May-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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Northumberland County Council (25 002 846)
Statement Closed after initial enquiries Planning applications 20-May-2025
Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints made by public bodies.
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Barnsley Metropolitan Borough Council (25 002 997)
Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025
Summary: We will not investigate Miss C’s complaint that her car was damaged by a pothole. This is because it is reasonable for Miss C to pursue her compensation claim at court. An investigation solely into the Council’s handling of the claim is not justified.
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Statement Closed after initial enquiries Private housing 20-May-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.
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Statement Upheld Council tax 20-May-2025
Summary: We will not investigate this complaint about council tax recovery. Further investigation would not lead to a different outcome.
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Sheffield City Council (24 011 611)
Statement Upheld Special educational needs 20-May-2025
Summary: Mrs X complained the Council failed to ensure her child received all the provision in their Education, Health and Care Plan. The Council is at fault for failing to ensure Y received the occupational therapy provision in their plan between May 2023 and April 2025. The Council has agreed to apologise to Mrs X and make a payment to acknowledge her frustration and to acknowledge the impact on Y of the missed provision. It has also agreed to issue a reminder to staff to ensure it meets its duty to deliver the provision set out in Education, Health and Care Plans.
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Derbyshire County Council (24 008 737)
Statement Upheld Special educational needs 19-May-2025
Summary: We have found fault with the Council for delays during the annual review of Mrs X’s son’s (Y’s) Education, Health and Care Plan, failing to properly consider its section 19 duty and poor communication with Mrs X and Y’s school. The fault resulted in the delay of Mrs X’s appeal rights, caused Y to miss education and caused avoidable distress for the family. The Council has agreed to apologise and pay Mrs X a symbolic payment in recognition of the injustice caused.