London Borough of Islington (24 009 669)

Category : Housing > Managing council tenancies

Decision : Closed after initial enquiries

Decision date : 05 Sep 2024

The Ombudsman's final decision:

Summary: We cannot investigate this complaint about the Council sending the complainant’s mail to the wrong address. This is because the complainant is a leaseholder of the Council.

The complaint

  1. In summary, Mr X complains about the Council sending his mail to the wrong address, so he did not know it had taken him to court.

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The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate complaints about the management of housing let on a long lease by a council that is a registered social housing provider. (Local Government Act 1974, paragraph 5B, schedule 5, as amended)

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How I considered this complaint

  1. I considered information provided by the complainant.
  2. I considered the Ombudsman’s Assessment Code.

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Final decision

  1. We cannot investigate Mr X’s complaint as it is in connection with the Council’s management of housing let on a long lease.

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Investigator's decision on behalf of the Ombudsman

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