London Borough of Islington (24 009 669)
Category : Housing > Managing council tenancies
Decision : Closed after initial enquiries
Decision date : 05 Sep 2024
The Ombudsman's final decision:
Summary: We cannot investigate this complaint about the Council sending the complainant’s mail to the wrong address. This is because the complainant is a leaseholder of the Council.
The complaint
- In summary, Mr X complains about the Council sending his mail to the wrong address, so he did not know it had taken him to court.
The Ombudsman’s role and powers
- The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
- We cannot investigate complaints about the management of housing let on a long lease by a council that is a registered social housing provider. (Local Government Act 1974, paragraph 5B, schedule 5, as amended)
How I considered this complaint
- I considered information provided by the complainant.
- I considered the Ombudsman’s Assessment Code.
Final decision
- We cannot investigate Mr X’s complaint as it is in connection with the Council’s management of housing let on a long lease.
Investigator's decision on behalf of the Ombudsman