Summary: We cannot investigate this complaint about Miss X not being assigned her parents’ tenancy after her parents moved. This is because we have no remit to consider complaints about the Council’s actions when it is acting as a social housing landlord.

The complaint

1. Miss X complains she was advised she could be ‘assigned’ her parents’ council tenancy after her parents moved into an assisted living facility.
2. Miss X says she is suffering a lot of stress and anxiety after being informed that the joint tenancy cannot be assigned to her.

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The Ombudsman’s role and powers

3. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
4. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

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How I considered this complaint

5. I considered information provided by the complainant.
6. I considered the Ombudsman’s Assessment Code.

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My assessment

7. We cannot investigate this complaint as it concerns the Council as a landlord making decisions about tenancy management matters.

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Final decision

8. We cannot investigate Miss X’s complaint because it concerns the Council’s actions as a social housing landlord.

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Investigator's decision on behalf of the Ombudsman