Summary: We cannot investigate this complaint that the Council has failed to arrange a managed transfer for the complainant. That is because we cannot investigate complaints about a council’s management of its social housing.

The complaint

1. The complainant, Mr B, complained that the Council has failed to arrange a managed transfer for him so he can move from his current home.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

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How I considered this complaint

4. I considered information provided by the complainant and the Council.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. Mr B’s complaint to us is about his request for a managed transfer to another property because of the problems he is currently experiencing in his current home. We cannot investigate this complaint because it is about the Council’s management of its social housing.

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Final decision

7. We cannot investigate Mr B’s complaint because it is about the Council’s management of its social housing.

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Investigator's decision on behalf of the Ombudsman