Council house sales and leaseholders


Recent statements in this category are shown below:

  • Birmingham City Council (23 013 339)

    Statement Closed after initial enquiries Council house sales and leaseholders 30-Jan-2024

    Summary: We will not investigate this complaint that the Council is delaying the processing of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the statutory notice of delay procedure and, if needed, to take the Council to court.

  • Birmingham City Council (23 012 531)

    Statement Closed after initial enquiries Council house sales and leaseholders 18-Dec-2023

    Summary: We will not investigate this complaint about Mrs X’s ‘right to buy’ claim. Mrs X could have gone to the District Valuer about the level of the Council’s second valuation. Mrs X could reasonably go to court about whether the Council should honour the first valuation and what land Mrs X might buy. It would be disproportionate to investigate the Council’s communications in isolation.

  • London Borough of Ealing (23 014 691)

    Statement Closed after initial enquiries Council house sales and leaseholders 15-Dec-2023

    Summary: Mr X complains about the Council’s failure to complete his Right to Buy application made in 1995. We will not investigate as it is caught by the time bar on our powers and there are no good reasons to investigate. As even if Mr X had complained promptly, it is likely we would have advised him it was reasonable for him to use the legal remedy available to him under the Right to Buy procedure in the County Court.

  • London Borough of Lambeth (23 011 346)

    Statement Closed after initial enquiries Council house sales and leaseholders 30-Nov-2023

    Summary: We will not investigate this complaint about delay in the complainant’s right to buy application. It is reasonable to expect the complainant to use her right to go to court to resolve the disputed issue.

  • Milton Keynes Council (23 010 212)

    Statement Closed after initial enquiries Council house sales and leaseholders 02-Nov-2023

    Summary: We will not investigate this complaint that the Council delayed the processing of the complainant’s Right to Buy application. It is reasonable to expect the complainant to have used the statutory notice of delay procedure and, if needed, to have taken the Council to court.

  • Birmingham City Council (22 017 625)

    Statement Upheld Council house sales and leaseholders 17-Oct-2023

    Summary: Mr X complained the Council failed to properly consider its discretion not to recover all or part of the Right to Buy discount causing him distress. The Council does not have a written procedure and has not evidenced how it considered Mr X’s case. This is contrary to government guidance and so is fault. To remedy the injustice the Council agrees to compile a procedure and then consider Mr X’s request under it.

  • Birmingham City Council (23 010 625)

    Statement Closed after initial enquiries Council house sales and leaseholders 15-Oct-2023

    Summary: We will not investigate Mr B’s complaint about the Council’s delay processing his Right to Buy application. This is because it is reasonable for Mr B to serve legal notices on the Council, and if needed, take the Council to court.

  • London Borough of Redbridge (23 008 132)

    Statement Closed after initial enquiries Council house sales and leaseholders 01-Oct-2023

    Summary: We will not investigate this complaint about the Council’s procurement of insurance for the building in which Miss X holds a lease with it. It is reasonable for her to seek a remedy with the First Tier Tribunal (Property Chamber) which is the body appointed to deal with lease and service charge disputes.

  • London Borough of Hillingdon (23 007 180)

    Statement Closed after initial enquiries Council house sales and leaseholders 27-Sep-2023

    Summary: We have no power to investigate this complaint about the behaviour of officers when asking the complainant if he had the correct permissions for building works, because it is about the Council’s management of its leasehold properties. And it would not be a good use of our resources to investigate the complaints process in isolation.

  • London Borough of Southwark (23 007 470)

    Statement Closed after initial enquiries Council house sales and leaseholders 20-Sep-2023

    Summary: We will not investigate this complaint about a payment related to a leasehold property. The law prevents us investigating such complaints.

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